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New Windows 10 laptop goes to vertical gray lines

by RaeMarBeau / January 11, 2016 5:57 PM PST

I have a new Christmas Windows 10 Laptop and it goes to vertical gray lines with a 1" colored block on the screen with the gray lines. I can not get my screen back unless I do a hard power shut down. I did all the current Windows updates on laptop. I then put the full version of AVG on the laptop. It continues to go to the vertical gray lines after a short time of use. I am plugged in to 110 AC and haven't use the battery setting as yet. How do I fix this? Thanks!

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All Answers

Best Answer chosen by RaeMarBeau

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DOA (dead on arrival)
by R. Proffitt Forum moderator / January 12, 2016 6:14 AM PST

Back it goes.

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Answer
Additional Info
by RaeMarBeau / January 11, 2016 6:05 PM PST

No edit button. I did all the updates and anti-virus right out the box. I have an HP i5 6200 m6 convertiable laptop; HD 1 TB, Ram 8 GB.

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I would return it
by itsdigger / January 11, 2016 6:29 PM PST
In reply to: Additional Info

period.

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