Question

New WD HDD's Won't Accept 7 Home Premium Install

by | July 26, 2015 8:30 AM PDT

Laptop MSI A6005, with crashed Seagate 320 GB. I ordered a WD 320GB, installed/diskpart the WD HDD 24x, always said "...can't install to this HDD".
Purchased a 2nd WD HDD 250GB, same message "...can't install to this HDD".
2nd WD HDD tested with WD Data Lifeguard passed, but properties say WARNING. Nothing else but warning. Case opened with WD, no solution.
Is it possible to have 2 new HDD's be defective? Ordered one from TigerDirect, the first one from Amazon.
Any ideas? WD thinks I should RA both, but I think there's a simple reason why both won't work.
Thanks...

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4 Posts
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Answer
How did you format that drive?
by | July 26, 2015 9:08 AM PDT

If formatted anything other than NTFS, that would be the problem.

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Answer
Suggestion
by Western Digital staff | July 27, 2015 2:22 AM PDT

Hi there.

First I would suggest to make sure that the drives are using NTFS file system. You can format it before installing in the command prompt before that by doing this:

Open the Start Menu, type diskpart, press Enter
After that type list disk, press Enter.
Type select disk X (where X is the number your drive shows up as), press Enter and type clean, press Enter.
After that type create partition primary, press Enter, type format quick fs=ntfs, press Enter, type assign, press Enter and lastly - type exit.

As for the drive that got a WARNING status after testing with Data Lifeguard Diagnostics, I would suggest to RMA it back to us. Here's a link where you can do that:

http://products.wdc.com/support/kb.ashx?id=ughhSN

Hope this helps and best of luck!

Cheers! Happy

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Answer
Is it the harddrive or the os?
by | July 27, 2015 2:57 AM PDT

tell a bit more about the win7 you are trying to install. Is it the one that came with that specific computer or another? If it is not the one that came with that specific computer, tell exactly where you got it, what version it is if it is oem or full retail.

one thing, if it is a copy that came with another computer, then that is the reason you are getting the error message. You can never install it on another computer. most will check and give similar error message.

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Answer
(NT) Please continue in your other open discussion.
by Forum moderator | July 27, 2015 6:53 AM PDT
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