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Resolved Question

New WD External HD Not Always Showing Up

Jan 22, 2014 10:45AM PST

Hi.

System is Windows 7, 64-bit, 16 GB RAM. External drives in question are Western Digital My Books, one at 1.5 TB and three at 3 TB.

One of the 3 TB drives, purchased recently, appears to be interfering with the others showing up in Windows Explorer. The original drives were always able to appear in Win Exp at once. To the best of my recollection, I was able to use the other HD's by plug-and-play. With this one, I had to use the software on the drive for setup. I'm not sure if this is interfering with the setup of the others.

Both drives always show up under "Safely Eject Hardware," but usually only the first drive put in appears in Win Exp. The same situation occurred on a different computer, where I had allowed both drives to install on their own.

I also tried the new drive and one of the older drives in a laptop.

If System Restore is an option, will that affect being able to retrieve any data on the new drive?

Any help is appreciated.

Discussion is locked

Lycanthrokeith has chosen the best answer to their question. View answer

Best Answer

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shot in the dark
Jan 22, 2014 11:36PM PST

Open Device Manager and have it scan for new hardware changes.

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All right, I'll give it a shot.
Jan 23, 2014 7:31AM PST

Two questions, though: Should I have any of the external drives (new or old) connected when I do so? And if something is detected, should I allow it to do what it suggests to do?

Thanks again.

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It should do it all automatically
Jan 23, 2014 11:16AM PST

I doubt you will get any choices about it. Whatever you want recognized, you should have plugged in before doing it.

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It Worked, Sort Of
Jan 25, 2014 7:45AM PST

The new one seems to be recognized, but only if only one of the other three aren't connected.

I've decided to copy the other things back to the original drive, wipe the new one, and return it. If I can't trust it to work, I can't trust it for a long-term solution.

Thanks for your help.

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I had an odd thought
Jan 25, 2014 10:32AM PST

if this is on a 32 bit MBR system and each physical drive is set as a primary drive (partition) instead of logical volume sets in an extended partition, windows just might not recognize it, although I thought that was per disk and not in total. I've never run into that situation exactly before using so many USB drives. Be interesting test to plug in 4-5 flashdrives in to USB plugs and see what happens, maybe I'll try that later on.

http://technet.microsoft.com/en-us/library/cc750198.aspx

Note To summarize, you can have as many as four primary partitions on a hard disk. If you have an extended partition on the disk, you can have up to three primary partitions. If the disk does not contain the system partition, you do not need to create any primary partitions. You can use the entire hard disk as an extended partition, and create as many logical drives within it as you want to have.

Windows NT requires that the system partition be a primary partition.

Some computers create an EISA configuration partition as the first primary partition on the hard disk. On these computers, you can only have three other primary partitions on the disk, or two primary partitions and one extended partition.

You create a volume set by combining multiple areas of free space on one or more hard disks into a single logical disk. When you create a volume set, Windows NT uses the HKEY_LOCAL_MACHINE \SYSTEM \DISK Registry subkey to access the areas on the disk(s) that are part of the volume set.

A volume set can be made from:

Free space on multiple disks.

Multiple areas of free space on one disk.

Multiple areas of free space on multiple disks.

You use Disk Administrator to create and extend volume sets. See Disk Administrator Help for information about creating volume sets.

Each volume set can include up to 32 areas of free space from one or more physical disks. When creating a volume set, the free space can be an unallocated area within an extended partition, or an unpartitioned area elsewhere on the disk. Figure 17.4 shows a volume set E, which is made up of two areas in the extended partition on disk 0. Figure 17.4 also shows the two different types of free space. The free space between drives E and L is unallocated space in an extended partition. The free space at the right side of the screen shot is unpartitioned space.

You cannot use volume sets to avoid the limit of four Partition Table entries for a disk. For example, the Disk Administrator screen shot in Figure 17.4 shows three primary partitions (drives C, D, and L) and one extended partition. The free space between the second part of volume set E and the primary partition L is part of the extended partition. It can be used to create one or more logical drives in the extended partition. However, the free space to the right of primary partition L is wasted disk space, because there are already three primary partitions and an extended partition.

You can tell whether free space is unallocated space in an extended partition or is unpartitioned space, because the diagonal lines go in different directions for the two types of free space.

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Thanks, I'll Keep This In Mind With the New Drive
Jan 30, 2014 8:11PM PST

I have already done an exchange on the drive for another WD 3 TB. When I'm ready to set that one up, I'll keep this advice in mind.

Thanks again.