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General discussion

New Vista user....extremely frustrated!

Jul 30, 2007 4:13AM PDT

I recently bought a new computer that has Vista Pro on it....and now I have having a hard time downloading a program i need.

The program is for my website, it is a photo upload tool.

The error message keeps saying that the tool cannot download from this page, please check security settings and refresh.

I have turned off everything i can find....firewall, cookies are enabled, security levels are set to low. I just can't figure out what i am missing.

Anyone have an idea?

I am not super proficient with computers...i can get by, but i don't understand some things, so please feel free to "dumb it down" a bit for me!

Thank you in advance!

Discussion is locked

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Try another website.
Jul 30, 2007 4:46AM PDT

Whats the name of the program? Someone may know another site or you can try google to see if you can find one.

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Thank you, but not really wanting to use a new site
Jul 30, 2007 6:07AM PDT

My website is built through web.com and it is thier web uploading tool that i am unable to download.

I am not interested in building a whole new website just to solve the problem. As far as i am concerned, I paid $1600 for a brand new computer system, and i should be able to download what i want, when i want!

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Please tell more.
Jul 30, 2007 6:16AM PDT

I don't understand the problem fully. You say you want to download a program (a photo upload tool), but the download doesn't work, next than you say the tool (what tool?) can't download. Maybe some explanation would help.

A few questions assuming the problem is that you can't download it (but that might be a wrong assumption).
- What browser do you use to download?
- Where do you download it from? Can you provide the link so that we can try also?
- Did you already try to download it on another PC (work, family, friend, laptop) running Windows Vista?
- Same with Windows XP? Just try and tell what happens.
- Did you already contact the webmaster/helpdesk of the site you try to download from (if they have such)?
- Can you download other programs on your Vista PC (like from download.com, just try one or two)?

Kees

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Web.com
Jul 30, 2007 6:23AM PDT

The website is web.com.

The program i am attempting to dowload is the Web Photo Manager download photo management tool

When i click to dowload it, it says unable to download, to check my security settings, then refresh. But when i turn everything off (everything i can find anyways) it still says the same thing.

I am using internet explorer. turned off firewall, enabled cookies, set security to low...

I had this on my old laptop, an XP and never had any probmes at all, acutally i had it on four different computers at one time. I know of no other vista computers to try it on...i am the only one, lol.

I've downloaded other things such as itunes with little to know problems or hoops to jump through.

I called the helpdesk this morning, but they were less than helpful, and said i needed to contact someone familiar with Vista to help me.

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and thankyou
Jul 30, 2007 6:29AM PDT

For any attempts to help ease my frustrations! Grin

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I don't see a download link ...
Jul 30, 2007 6:38AM PDT

for any program (let alone this one) on web.com, so I assume you must be logged on to be able to download. And that might the problem.

As an immediate workaround I suggest you find an XP computer, download it there, put the program on a flash drive and install it from there. Better make a backup in case you need it later. In fact, I have a copy of the setup or zip-file of all programs I install on backup, because I hate searching for it when I need it again.
If you installed it four times already on another PC, you had more than enough opportunity to save a copy.

Then wait for our Vista mod (John Wilkinson) to come along. He might invite you to send the logon information to his private mail, so he can have a look himself using Vista. Of course, you shouldn't post such in a public forum.
Can you confirm that you need a logon for this to work (so we can enter the above scheme) or - if not - can you explain in detail what to click to start the download?

Hope this helps.


Kees

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thank you
Jul 30, 2007 6:53AM PDT

Ok, so like i said i am not great with computers.....i still have my laptop...and i just bought a new 2gb flash drive for $9.99

So i can put the program files onto it and i shouldnt have any issues?

I sure hope that works! Grin

And yes, i think you do have to be logged into the account to get to the link. That is the only way i have ever found it.

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Re: download
Jul 30, 2007 8:09AM PDT

You can download the file you update (generally something like setup.exe or pictureupload.zip) to your flashdrive. Or download to your usual download folder, for example your desktop, and then copy it to your flashdrive.

Then on the Vista computer, copy it to the folder that you normally should have downloaded to and run it (or unzip it, then run, or whatever it instructs you to do). Or run it directly from you flashdrive if you prefer.

The installed program should be on the hard disk, of course. It's just the setup-program you can so easily transfer between computers.

Still, it would be interesting to know why the download doesn't work on Vista. So I hope John and you will be able to research that to your satisfaction. After all, you did buy a new machine to do everything on it. And as long as we don't know the cause, it might happen again and again on other websites.

Hope this helps and let us know.

Kees