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New Video card, new problem...

by jynxed40 / January 28, 2010 12:48 AM PST

I had recently bought an ATI Radeon 5750 video card to replace my nvidia 8600 gt. Once I put the new card in, my monitor does not even work. I know windows also does not start up because I do not hear the start up music. I had put my old card back in, worked just fine, but when I put the new one in, again blank screen. My fans, optic drive, and everything else seem to work. I do have an Optiquest Q7 monitor that does not have a dvi input, I had to use an adaptor, but the adaptor seem to work with my old video card. I'm really not sure what to do next, Thanks for your time.

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by Jimmy Greystone / January 28, 2010 1:02 AM PST

My first question is to power. Check the box of the new card and see what wattage the power supply is supposed to be for it, and then check your power supply. If you're under, or within probably 50W of what is recommended on the box, you need a new power supply.

If that isn't it, then make sure that you have the right slot. There's PCI-E 1.0, 2.0, 2.1, and 3.0. While they may be backwards compatible, the card might absolutely require a specific version slot.

Are you sure you're not hearing the system making any kind of beep code that can be used to help diagnose the issue?

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I was afraid you would say that...
by jynxed40 / January 28, 2010 1:09 AM PST
In reply to: Power

My power supply is 500w and the required wattage for the card is 450... I don't mind getting a new one. It's just that I just sleeved my entire wires and cables and it took forever... Thanks.. now if you would excuse me I'm going to go to the corner and cry...

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I spy.
by R. Proffitt Forum moderator / January 28, 2010 1:03 AM PST
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ok now I'm confused
by jynxed40 / January 28, 2010 1:17 AM PST
In reply to: I spy.

Thx Bob, those were really helpful. According to those sites I do meet the requirements. I used the PSI cable that my PSU came with and the connectors that came with it and still nothing. I just don't want to spend more money in a PSU because now with all the money I spent fixing my computer, I could have bought a PS3 and a Wii.

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(NT) PCI not PSI sorry
by jynxed40 / January 28, 2010 1:22 AM PST
In reply to: ok now I'm confused
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Any beeps?
by R. Proffitt Forum moderator / January 28, 2010 2:10 AM PST
In reply to: ok now I'm confused

I can't tell. Try a BIOS reset and hope.

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New Power Supply, still no solution.
by jynxed40 / January 29, 2010 7:12 AM PST
In reply to: Any beeps?

I just got back from the store and bought a Corsair 750w PSU. I'm sure it has plenty of power. Unfortunately this did not solve my problem. My monitor is still not getting any signal at all. It seems like all the fans and lights on my computer is working, but my keyboard and mouse has no signal (no red light on mouse and no num lock light on keyboar) Again, I thought it was all the wiring, but when I put my old card in, it works like a charm. I really do not know what to do next.

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No beeps? And no keyboard lights.
by R. Proffitt Forum moderator / January 29, 2010 7:58 AM PST

It looks like the CPU is in reset, never booted.

It sounds like a bum card.

Last idea. See if the motherboard has a BIOS update that mentions anything about video card support.

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Yay for the warranty!
by jynxed40 / January 29, 2010 8:02 AM PST

Thx for all of your time Bob. Yes it seems to be a bum card. I just talked to a representative and he approved an RMA. Hopefully it doesn't take too long for it to come in...

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by wowburlockman / January 29, 2010 8:21 AM PST

Does your video card have a cable to plug into a power source. Some video cards do, and some don't. If yours does, it will need to be plugged in as well. That could be a reason.

Good luck.

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by jynxed40 / January 29, 2010 8:39 AM PST
In reply to: Maybe

Yeah that video card does have a plug. I am currently on my old one and I am going to try to return it. It seems I have explored every possible solution to this problem and maybe it's just a faulty card. Gotta love retailers and their return policy!

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