Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Rant

NEW UHD Smart TV Black Screen

Feb 2, 2015 4:59AM PST

My wife walks by my new 55" 4K Samsung TV (one day old) and the screen goes black. Does not happen every time she walks by just when she gets up from sitting on the couch for a while.
What is wrong!!!

Discussion is locked

- Collapse -
Which exact model?
Feb 2, 2015 5:03AM PST

Some have gesture controls. Maybe one can turn that off?

- Collapse -
Model UHD55 6950
Feb 2, 2015 6:12AM PST

Thanks does mine have that

- Collapse -
Could it be this one?
Feb 2, 2015 6:34AM PST
http://www.samsung.com/us/video/tvs/UN55HU6950FXZA

"Navigate to System > Smart Control Settings, and select Motion Sensitivity to
enable this option."

My bet is that's where to turn it off too. I see a mention of voice control, that may be best turned off too.
Bob
- Collapse -
Re: NEW UHD Smart TV...
Feb 2, 2015 6:30AM PST

Hello JohnC,

I'm sorry to hear this! Do you notice this happening on a particular source?

Regards,
HD Tech

- Collapse -
NEW UHD Smart TV Black Screen
Feb 2, 2015 9:46AM PST

It happen when I have the cable box connected. I just went through an online chat with support. I tried it with a different port with viewing content from apple tv. same thing happen. They had me disconnect power and wait 60 seconds and reconnect. It seemed to work with my wife now it happen to me it seems to happen near the right side of the tv where the cable box is located.

- Collapse -
Re: NEW UHD Smart TV... - New!
Feb 3, 2015 1:52AM PST

Any further thoughts

- Collapse -
Re: UHD...
Feb 6, 2015 10:41PM PST

John,

In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech