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New Toshiba laptop with Windows 7

by potholderqueen / December 6, 2010 9:44 AM PST

Went to logon today and the cursor is stuck. At one point I had the option to start in safe mode but chose another option instead. Now I can't do anything. There is some kind of instructional voice in the background...a sort of get aquainted thing. I can't figure out how to get it started in safe mode without the cursor working. Tried pressing f8 while pressing the ON button. HELP...not a techie!!!

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First idea.
by R. Proffitt Forum moderator / December 6, 2010 9:47 AM PST

More will come later.

Unplug all USB things. Shutdown and try again. What happens?

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L/T issue
by pgc3 / December 7, 2010 12:25 AM PST

Do what Bob said to try then shut the computer down and remove the battery, let it sit for a minute, reinstall the battery turn it back on and see what happens.

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Thanks. There is one more thing.
by R. Proffitt Forum moderator / December 7, 2010 1:07 AM PST
In reply to: L/T issue

If I pull the battery many laptops have a generic reset that when you remove the AC and battery you can press and hold the power button for one minute. Yes the instructions for most are 15 seconds but we hold for one minute since many might cost fast or let go too soon.

After the minute we slip in the battery, connect the AC, count to 10 and try again.

Thanks for the note about the AC+Battery.
Bob

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Tried the USB/battery removal...
by potholderqueen / December 7, 2010 8:08 AM PST

and I got the option to start up in Safe mode..which I did. I got a pop up from Kasperksy that said "Behavior similar to a Keylogger is detected"...what is that?

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Still not working...
by potholderqueen / December 7, 2010 8:26 AM PST

I followed the instructions and started the computer in Safe Mode...however, the cursor was still stuck so couldn't move around much except with an odd arrow key on the left. A pop up from Kasperksy came up with "Behavior similar to a Keylogger is detected"...not sure what that's about?

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Too many causes.
by R. Proffitt Forum moderator / December 7, 2010 9:14 AM PST
In reply to: Still not working...
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PS.
by R. Proffitt Forum moderator / December 7, 2010 9:14 AM PST
In reply to: Still not working...

Be sure to try an external mouse.

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Called Toshiba....
by potholderqueen / December 8, 2010 10:25 AM PST
In reply to: PS.

somehow the mousepad had gotten disabled...not sure how that happened but he had me press the FN key and tap the F9 several times until it showed that it was enabled again...IT WORKED!

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