Question

New smart TV, no sound through the apps.

Hey, i recently purchased a new Samsung smart led TV from Harvey Norman.

i have it up and running all fine but when i seem to press the smart tv button and then go into YouTube the background program (or show) is still playing and i can hear it through my surround sound, and when i go into youtube and play a video i can only here it coming out of the tv not the actual surround sound.

what do i do to fix this issue?

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Answer
No sound from apps through Samsung Sound Bar

I have noticed same problem with my new UN60ES8000 and the Samsung Model HW-E450 Sound Bar using Optical Connection. Appreciate any advice.

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A recent discussion about this

Appears to note the app authors must do something to support other than TV speakers.

Did you double post?

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Answer
Re: No Sound Through Apps

KirkRapp and Others,

Please try the following:

- Update TV's firmware
- Turn off Anynet+
- Perform a factory reset.

If one of these does fix your issue, for the sake of the other users here, please post which one worked. If these steps do not resolve the issue, please email me at qasupport@sea.samsung.com with attention to HD Tech and provide for me the following information:
TV Model number
Home theater model number
Connection method (Optical, Analog, or ARC)
TV Serial number
Smart Hub Version number
Exact Apps that are experiencing the issue and app versions


Regards,
HD Tech

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