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General discussion

New router won't connect to the Internet

Oct 25, 2005 2:22PM PDT

Problem: Cannot log onto the Internet with new router. My cable modem connects to the Internet just fine without the router. I think I am missing something in the set-up. I want to make sure before I start thinking that I've got a defective router. I'm in college, and I sure would appreciate some help.

Details:
Router: Linksys BEFSX41 Broadband Firewall Router (brand new)
ISP: Comcast (Cable Internet), DHCP dynamic IP address
Cable Modem: RCA DCM105, (works great without the router.)
Operating System:
Computer #1: Windows XP Professional
Computer #2: Windows XP Media Center Edition (brand new PC)
Network Hardware:
PC#1: SMC Compact USB to Ethernet Converter (works great without the router.)
PC#2: 1394 Net Adapter, Intel PRO/100 VE Network Connection

I turned off my ZoneAlarm software Firewall. (But I did not turn off the firewall in XP. Could that be the problem?)

The router's documentation (70+ pages on a blurred PDF) says that I need to get the set-up info from my ISP. I tried that, but my ISP rep brushed me off after I declined to buy their network set-up services; the rep only told me that it was a DCHP and that I needed to have it Configured Automatically; she then flashed a link to a forum and ''poof'', both vanished. Someone on the ISP chat forum told me that I was to leave the router Set-up domain host and domain name fields blank. Another told me that I had to clone the MAC address. I tried that. No Internet.

I've tried power cycling the modem. I've tried powering up the modem first--wait for full boot, then power up the router--wait for it to initialize, then power up the PC. No Internet. I even ran a cmd > ipconfig/all and then manually entered the IP address as a Static IP Configuration just to see if that would work. No Internet. But, I can connect without the router.

I would appreciate any help. Thanks. ~GZ25

Discussion is locked

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See this for Comcast setup.
Oct 25, 2005 8:58PM PDT
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Re: See this for Comcast setup.
Oct 26, 2005 11:01AM PDT

Ed,
Wow! What a Concise Reply! I did come to the right place.
I didn't know about the MTU enable. Between that and the other resources that you provided, that should get me up and running. I'll post what happens when I give it a shot.
I hope I don't have a firmware issue, but once again, your courteous online resource suggestions should help to solve any of that. Thanks a bunch. ~GeezerJim25

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The FIRMWARE issue.
Oct 25, 2005 11:08PM PDT

My new router didn't connect either until I updated its firmware. We all wish we didn't have to do this.

Bob

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Re: The FIRMWARE issue.
Oct 26, 2005 11:10AM PDT

Bob,
Thanks for the head's up on the firmware issue. Sounds like it wasn't fun. Keeping my fingers crossed. ~GeezerJim25