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New ram screwed up or is it the laptop?

Presario R3000 Compaq notebook
Microsoft Windows XP Home Edition Version 2002(sp2)
AMD Athlon 64 Processor
3000+
1.79GHz

I recived a one gig ram card for my Presario R3000 laptop for christmas, I installed it into the laptop with no problems, and ran it for a month without any problems. Then two nights ago a box poped up saying something like "the program 00000x000 is not functioning properly please press ok to terminate the program" the only thing to click was ok so i clicked it, then the blue screen apperared (the one that say begining dump of physical memory) and it shutdown, then i went to boot it back up and i couldnt get past the windows is loading screen, i ran both the short and long hardrive test and they both said "pass" so i called tech support and they said the only way to fix it was to reformat it, well when i went to reformat it it would keep messing up in the middle of it, i had forgotten about my ram so i took it out and i was able to reformat it with no problems. I reformatted, installed windows XP home and everything was running smoothly and I decided to put back inmy ram i shudown my laptop put it back in and booted it up, I couldn't even start the laptop with the ram in it.

I got my ram from "frys electronic sotre" It's "Patriot Memory" and the numbers on it are "PSD1G26616S" Is there a way to change my bios or something to make it work properly?

Thanks in advanced for any/all help
Justiin

p.s. I also tried to add the ram without (sp2) installed, and it still messed up

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Collapse -
Does it work without this RAM?

In reply to: New ram screwed up or is it the laptop?

It wasn't clear to me, but if so, then the RAM is either bad or incompatible with your machine. Since the RAM is new, just return it.

Bob

Collapse -
Yes

In reply to: Does it work without this RAM?

I dont think that the ram is messed up besause my builtin memory card reader is also causing the same problems, my mom said that she thinks there is something wrong with the bios. The RAM worked just fine for the past two months. I will try and find the recipt for it though...

Thanks for the help,
Justin

Collapse -
So there are more details about this?

In reply to: Yes

I have 2 r3000's here and at the office. The BIOS is just fine.

Let me be blunt. It will be difficult to get anywhere with missing pieces to this story.

Bob

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