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General discussion

New RAM not recognised from pc.. Please HELP !!

by Zissis1234 Apr 24, 2014 6:25PM PDT

Hi... I just bought a new ram(http://www.public.gr/product/computers-and-software/anabathmisi/mnimes-desktop/kingston-hyperx-genesis-khx1600c9d3-4gb/prod1230026pp/) but my pc ain't recognise it ... If i join the stick with the old one(my pc has 2gb ram installed) the pc will start but the system says it runs with 2gb ram... If I put only the new ram, pc wont start.. Any ideas ?? I can give you any additional information you may need about my pc, but please explain me where i will find it.. I mean, if you want to know about the CPU tell me: "What CPU do you have..you can see it there bla bla bla .." Thnx for your time...

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4 Posts
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Re: RAM
by Kees_B Forum moderator Apr 24, 2014 6:33PM PDT

Two options:
1. The RAM is defective
2. You bought the wrong RAM
I think the second is more likely than the first.

So go to www.crucial.com and tell their memory selector what it wants to know about your computer or motherboard (like make and model). It will tell you the type of RAM you need and you can even order it.

Kees

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just the beggin'
by Zissis1234 Apr 24, 2014 6:41PM PDT

Simple, i dont know how to find out pc model and make... How can i upload a screenshot and show you?? I am new here Sad

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www.crucial.com answers..
by Zissis1234 Apr 24, 2014 6:48PM PDT
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Re: motherboard
by Kees_B Forum moderator Apr 25, 2014 1:28AM PDT

If crucial says so, it might be right.
What does belarc say about the mainboard. It's free from http://www.belarc.com/free_download.html

The make and model of the PC usually are mentioned either somewhere on the backside, near the serial number, and on the invoice you got when you bought it. For the make and model of the motherboard, it seems you already have it.
In that case: did you buy the right memory?


Kees

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