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General discussion

New Printer Compatability?

by Bron Apr 18, 2005 3:23AM PDT

Hi,

Iv'e recently purchased a new HP all-in-one, Printer scanner and copier.

Sometimes it will print but mostly when i turn it on to print my pc will freeze up.I run Win 98 and is suitable for this Printer.

The installation was fine as far as i know, could it be that it is not compatable with my pc, any help will be appreciated, thank you.

Brona.

Discussion is locked

7 Posts
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which version of Windows98?
by ozos Apr 18, 2005 10:56AM PDT

which version of Windows98? Windows 98 First Edition or Windows98 SE (Second Edition) ?

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Thank you
by Bron Apr 19, 2005 9:41AM PDT

Sorry Ozos i forgot to mention that it is Win 98 second edition.
Sorry for the delay in getting back to you.

Thank you,

Brona

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Try updating the printer drivers and software...
by Michael Geist Apr 19, 2005 10:43AM PDT

using those on HPs website.

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(NT) (NT) Will do, thank you.
by Bron Apr 19, 2005 10:51PM PDT
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Seems i have to do a lot to update!!!!!!!!!!! Unsure.
by Bron Apr 19, 2005 11:15PM PDT

Step 1: Do you need to update?


Release Date: 2004-04-30 Version: 2.1.0

Automatically check to see if you need an update

Description

This all-in-one web driver includes all of the same Windows software as the in-box CD with the following components removed to reduce download time: Memories Disk, Product Tour, and Share-to-Web.

Instructions for Installation

Download the web package to your desktop.
If you have already installed the software for this device and you are either upgrading or re-installing you will need to disconnect the USB cable from your all-in-one, turn the device off, and then uninstall the software. The previous installation can be removed by running the Uninstall Software program via the START\Programs\Hewlett-Packard menu or via Add/Remove Programs in the Windows control panel. Please reboot your PC when prompted.
After uninstalling the previous software double click the web package and follow the on screen instructions. Do not plug in the USB cable until you reach the Setup Your Device Now screen. After you plug in the USB cable press the ON button on the front panel to turn your all-in-one on.
After the HP Product Registration window appears you will need to reboot the PC and then delete the web package from your desktop and the temp files located in c:\temp\HP All-in-One Series Web Release.












Step 2: Does your system meet the following?



Operating system(s): Microsoft Windows XP, Microsoft Windows 2000, Microsoft Windows ME, Microsoft Windows 98

Download file size: 166.14M







Step 3: Download the software:




Download file(s) to install later:

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Not a lot, just what's necessary....
by Michael Geist Apr 20, 2005 6:14AM PDT

you uninstall the previous software, disconnect the printer (unplug the USB cable), click on the downloaded software and plug the USB cable back in when instructed.

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(NT) (NT) Many thanks Michael, appreciate your help.
by Bron Apr 20, 2005 7:45AM PDT
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