gdavis314,

Welcome to the forum, and I'm sorry to hear your product isn't working properly.

Another consideration would be to exchange the unit from the retailer you purchased it from. Most retailers have a return policy for issues such as these. Is that a possibility?

This is not a major problem, and the symptoms sound like a PCB board inside the television could be malfunctioning. We have a network of service reps that will likely be able to fix your television. I hope this answers some of your questions.

Good call on the firmware.

Keep me posted.

--HDTech