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New PC loses sound, then a few days later picture as well

by Gmazing82 / July 21, 2013 8:38 PM PDT

After moving my PC to a new home, I plug everything back in and I have picture but no sound. However, when I plug in a USB Turtle Beach headset, I WAS getting sound.

After a few days of trying different things and checking forums for solutions, one day after work I power on the PC and I have no picture either...We tried hooking up the old monitor cable instead of HDMI to no avail. We later tested the HDMI cable on the xbox and it works fine. I thought I had narrowed it down to video card and went so far as to have it replaced. Unfortunately, when I took the shiny new one home I still had no picture or sound Sad

The system still powers on just fine, what other problem could there possibly be? What other things can I check?

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All Answers

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Lets get some Spec's
by Jager67 / July 21, 2013 11:01 PM PDT

Tell me everything you have in ur PC from PSU to video card so i can see were we can start

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receipt items
by Gmazing82 / July 22, 2013 2:21 AM PDT
In reply to: Lets get some Spec's

theres a bare minimum of things, and I had someone else build it so memory is not so great maybe I'll just list the receipt:

006759 AMD BOX AMD FX-6300 BLACK ED 1
981829 TOSHOEM TOS 3.5" 1TB 7200 HDD 1
217463 ASROCK 990FX EXTREME 3 AM3+ ATX 1
963322 PNY GTX650 1GB DDMH PCIE3.0 1
940791 CORSAIR CX 600W 80+ BRNZ ATX PSU 1
015875 CORSAIR 8GB VGN D3 1600 DIMM C10 1

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Be sure to remove the motherboard and inspect for...
by R. Proffitt Forum moderator / July 22, 2013 2:29 AM PDT

I've lost count of machines we remove the motherboard and find an extra mounting post.

I've also lost count of owners that shout "it worked before so it can't be that."

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by Gmazing82 / July 22, 2013 2:45 AM PDT

You're saying the mobo POST could be fried, and a 2nd one might work? not sure what you mean by this.

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It means
by R. Proffitt Forum moderator / July 22, 2013 2:47 AM PDT
In reply to: ??

Your reply tells me you don't or didn't build this PC. As such it's back to the maker and ask them to check for any extra mounting post.

Sorry but if I'm wrong it's only because of what's in this discussion. That is, who expects folks to build their own PC?

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A second explainer link only.
by R. Proffitt Forum moderator / July 22, 2013 2:55 AM PDT
In reply to: It means
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mobo reset
by Gmazing82 / July 25, 2013 4:37 AM PDT

Ended up taking in to local shop, they said all they really did was remove all components and plug them back in. This reset the mobo and they had it running inside of twenty minutes, lol... $30 fee. Think I got lucky. Ty for insight.

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