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New PC - Best Customer Support

by jljl1992 / December 26, 2009 11:58 PM PST

Need a new PC. For personal & business & to do graphics. Read reviews on different companies & customer support. They say Apple is the best, but not sure if I want to learn the curve of using Mac, but customer support is so important. Any recommendations on a great pc and great customer support.
Thank you for any input

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We have a discussion about that at
by R. Proffitt Forum moderator / December 27, 2009 12:57 AM PST
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POV...
by Willy / December 28, 2009 1:04 AM PST

Support is critical now and as in the past. However, while some users expect all support to come from the vendor as an endless supply should be wary as that has it plus and minus side. Maker support is limited and in general resolves typical h/w and/or some s/w issues. Don't expect them to cure all ills if you don't do some of the precautionary methods to help keep yourself from PC ills. In other words, if the PC crashes, you're in for a long wait or haul to fix. If you like, check out "local shops" that supply various levels of support. These of course are outside any vendor support and costs extra. Of course, you can use the typical vendor support until it expires and then move on. I mention this as only in a "business sense" it pays for itself, if anything you should have a quicker response and/or help "on-site" to resolve troubles.

As for Apple vs. IBM, pick one you feel bests serves your purpose. I can't quell on real evidence here, but overall I don't see Apple as leaps and bounds better than any IBM vendor, though I certainly don't like "off shore support" as that alone has caused many a frustration end-user for repair.

tada -----Willy Happy

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