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Question

New Microsoft password rejected in Recovery Environment

Aug 14, 2018 2:13AM PDT

I changed my Microsoft account password last April. Now, when on my desktop computer I go into the Recovery Environment and try to use System Restore, my new password is rejected and I have to use my previous password in order to proceed further. My new password is accepted, though, when logging on to the same computer. Strangely enough, I don't have this problem if I use System Restore on my laptop computer. I'd be grateful for any advice as to how I can get my desktop computer to accept my new password in the Recovery Environment.

Discussion is locked

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Answer
Re: password
Aug 14, 2018 2:30AM PDT

Not strange at all, I think.

- How do you go into the recovery environment?
- Why do you need to recover?
- Why do you want to run System Restore in the recovery environment?
- Why don't you just enter your old password if that works?

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Answer
New Microsoft password changed
Aug 14, 2018 2:46AM PDT

I changed my Microsoft account password last April. Now, when on my desktop computer I go into the Recovery Environment and try to use System Restore, my new password is rejected and I have to use my previous password in order to proceed further. My new password is accepted, though, when logging on to the same computer. Strangely enough, I don't have this problem if I use System Restore on my laptop computer. I'd be grateful for any advice as to how I can get my desktop computer to accept my new password in the Recovery Environment.

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(NT) That's what you told already.
Aug 14, 2018 2:53AM PDT
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Answer
New Microsoft password rejected in Recovery Environment
Aug 14, 2018 3:15AM PDT

I think the previous one had someone intentionally visited. I have changed my password

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That's what you told already.
Aug 14, 2018 3:24AM PDT

The reason for changing is not relevant. Now please answer my 4 questions.