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new LN46A650 owner - 5 inch thick green bar down center

by lbnyph / February 28, 2009 9:03 AM PST

showed up after 2 days, then it would disappear, now its back and won't go away. When cable is turned off its clearly noticable but when there is a picture on the screen one thin bar down the center with the colors being distorted to green in that specific area. giggling the wires in the beginning made it go away, so i thought it was the wires...Someone please tell me this is something I can fix or are these dead pixels? Did I just not hook it up right? I'm frustrated as heck...

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A few ideas...
by Samsung_HD_Tech Samsung staff / February 28, 2009 9:13 AM PST

lbnyph,

I'm sorry to hear you're having these issues.

Does this happen on all inputs, or just the one that the cable box is plugged into?

I'm also curious to know if that line goes away if you unplug the cable box altogether.

If the unit is new, I might suggest exchanging it at the retailer. If that's not possible, it is covered under warranty and we can definitely address that issue if you need assistance.

--HDTech

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still there after cable is unplugged..
by lbnyph / February 28, 2009 10:04 AM PST
In reply to: A few ideas...

it just becomes a brighter green and more solid..
this stinks..

so i have to return it?

thanks for replying

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I would....
by Samsung_HD_Tech Samsung staff / March 1, 2009 12:38 PM PST

lbnyph,

I would definitely exchange the unit for another.

--HDTech

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