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Question

New Laptop Won't Recognize External Hard Drive

by Biofall / June 24, 2012 5:34 AM PDT

My brand new Asus G75 laptop won't recognize my Western Digital 1TB external hard drive.

It works in my friend's almost identical laptop, and my laptop is correctly recognizing other usb inputs. The hard drive spins when plugged in, but the led on the exterior of the drive doesn't come on. I'm pretty sure it isn't showing up in device manager or disk management.

I've also tried all the ports.

I think I read somewhere that some driver updates can screw up the usb's, but the problem only comes up with this hard drive.

Here are where I've looked for it: http://imgur.com/PR6oU
http://imgur.com/TQN6a
http://imgur.com/t6rfk

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Clarification Request
Is the power supply plugged in?
by dvmarion / July 6, 2012 5:11 AM PDT

Is the the power adapter for the external hard drive plugged in?

All Answers

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Answer
Re: hard drive
by Kees_B Forum moderator / June 24, 2012 5:39 AM PDT

Things to try:
1. Use the laptop with the power adapter.
2. Use an Y-USb-cable (two connectors, one extra for power)
3. Use a powered hub in between.
The combination of #2 and #3 should work, but maybe one of them is enough already.

Kees

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Answer
Typically no need for drivers
by Willy / June 24, 2012 12:52 PM PDT

You shouldn't need any drivers for your setup to work. It should be recognized from the USB port once connected as the OS supplies the necessary acknowledgement. Adding to what Kees has already stated, be 100% sure the USB ports of your laptop are actually enabled. If you installed any s/w to correct, remove or uninstall its not needed. Since, you didn't mention what OS was being used, I assume its Win7. Also, I assume the laptop itself was properly all updated for use to its latest, to include the OS and mtrbd. drivers and possibility bios as well. As for s/w installed, I exclude what maybe WD bundle supplied for better use of the ext. HD, NOT as a driver.

tada -----Willy Happy

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Any solution
by Abdul_M / July 15, 2012 5:19 AM PDT

Hi,

did you get any solution to the above problem mentioned? I need a solution as i am facing the exact same issue..

WD 1TB drive and ASUS g75 laptop.

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But did you try the same solutions?
by R. Proffitt Forum moderator / July 15, 2012 6:46 AM PDT
In reply to: Any solution
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