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New laptop - receiving messages that I have a virus

I've been using a new Dell Inspiron 3000-15 series laptop for 3 weeks now; it came configured with McAfee LiveSafe and I added SuperAntiSpyware when I got it along with McAfee Site Advisor. I was on a website ordering a fruitcake today; Harry & David.com when I received this loud message saying "YOUR COMPUTER HAS BEEN INFECTED" and I was told to call this number; 1-888-746-3662 which I did not because it seemed like a scam.

I closed the message; I then did a shut down; powered the computer back up and then ran a thorough scan using the McAfee LiveSafe software which came with this computer. After that scan finished I ran a thorough scan with SuperAntiSpyware and both scans came up clean. Is there some other security software that I should add to this new computer and start using? Could there still be a virus on this computer? The computer's OS is Windows 7 Pro which according to Dell can be upgraded to Windows 10.


Big Steve
12/16/16

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Comments
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Sounds like a scam browser addon.
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I Routinely Run These Scans On Suspect Machines

Since it's very possible the website had some bad script which caused the infection warning, you probably should perform ALL of the scans using the link below.. First, clean out all your Temporary Internet Files, then follow the steps in the link, to the letter.

“Expand” the post titled: "Please try this" at the link below:
http://www.cnet.com/forums/post/f742c795-5881-433b-a29b-6d758efe5cd3/

Hope this helps.

Grif

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Re: infected

It seems this was a self-referencing message. And very good you didn't call that number. By the way, this clearly shows that even well known security tools don't catch everything. As we say here: "the best protection is YOU".

https://www.google.com/search?q=1-888-746-3662 tells a little bit more.
But don't trust spyhunter (referenced in the first link) either! And the second link gave me a message that is was blocked by Avast because it was dangerous.

Internet is kind of wild west: you can trust nobody.

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Re: infected

Should I disable or uninstall the McAfee LiveSafe security software that came installed on this computer and install something else like Avast AV which is the AV I had installed on my old Dell laptop or just work with the software which came installed on this new laptop computer?

I also installed McAfee SiteAdvisor on this new laptop once I received it which is now called McAfee WebAdvisor and it was green while I was on Harry & David's website. I'm currently using Firefox as my main browser; I've switched to Chrome and IE from time to time but for some reason McAfee's WebAdvisor doesn't seem to work on IE. Thanks for the information.


Big Steve
12/16/16

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Re: clean

I don't think that whatever gave that message came from Harry & David's website, unless that is infected. I think you must have allowed in onto your PC earlier by visiting some other site.

I leave the choice for your runtime protection fully to you.

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Re: clean

I was on Harry & David ordering fruitcake; nothing more; nothing less.


Big Steve
12/17/16

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