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New laptop doesn't charge or turn on

Dec 5, 2016 8:05AM PST

Hell guys i got a new asus X540LJ it worked fine till now, but this moring the laptop made a single power on blink and it didn't turned on so i thought the battery drained so i went home and i plugged in the charger but the laptop LED for recharge doesn't light up... i can't turn it on... help me please. I left it in hibernate state over the night...

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Comments
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Just a thing to try.
Dec 5, 2016 8:10AM PST

I'd take the charger with me to another outlet and try again. If the charge light doesn't light it's likely it just ran down.

As that's a very basic operation, if this fails this new you have to use the warranty.

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i will try out that also
Dec 5, 2016 8:14AM PST

i saw in diffrent threads it's a common stuff for asus, people say that i have to remove the battery but the problem is that i can't remove it since the battery is built inside the laptop '.' and what the hell the laptop doesn't even have a week and it starts to give me issues

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It's the bath tub curve.
Dec 5, 2016 8:19AM PST

That's over at https://en.wikipedia.org/wiki/Bathtub_curve

New means early failures. Go ahead try the old hold down the power button anyway but it sounds as if the charger isn't working.

Be sure to unplug the cord from the brick and give it a firm re-insertion too.

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OK i will try it
Dec 5, 2016 8:26AM PST

For how much time should i press the power button? after i press it for some time i have to plug again the charge inside? hm k i will let you know!

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I have a top post about the time.
Dec 5, 2016 8:31AM PST

I call out 60 seconds in order to cover all models today I've run into.

And yes, unplug the charger for now.

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meh
Dec 5, 2016 8:43AM PST

Nothing... it's dead not even a single signal of life

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The thing is
Dec 5, 2016 9:15AM PST

Warranty means we shouldn't do much other than take a Voltage reading on the charger output.

I know folk skip tests so again, unplug the cord from the charger and firmly press it into place. Test on other outlets.

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well
Dec 5, 2016 9:26AM PST

tested over and over again also on diff outlets... nothing i guess the wall charger is dead i can't test the voltage on it...

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Take it to the shop you use.
Dec 5, 2016 9:30AM PST

Most shops will do the voltage check for you. It's under a minute to test so we did that for free.

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Thanks a lot mate
Dec 5, 2016 9:32AM PST

Thanks a lot mate i guess there is nothing i can do (i can open it and take out the battery but that will void my warranty) i just spoke with asus they will look at it and if it's something big they will replace it! Thanks again for the help

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We gave a good last try.
Dec 5, 2016 10:04AM PST

The unplug the battery is getting more and more rare. I only did this a few years ago. We always try it on Out Of Warranty units but for this round I didn't want to. Let the maker deal with it now.

Thanks for trying.

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