New Laptop completely Ignores new installed RAM

I recently purchases an Asus A555L laptop, with Win 10, Core i3 and 4 gigs of pre-installed non-removable DDR3 SODIMM RAM at a speed of 1600 MHz. The hatch underneath opens directly to the the single RAM slot.

I bought an extra 4 gig (it was ordered by the technician so i hope the specs are correct) chip to boost it up to a total of 8 gig but the laptop did not even notice it. Still saying 4 gig, with only 1 of 2 slots used. The technician tried matching speeds and stuff but to no avail. but finally, it worked on inserting a 2 gig RAM card, pushing it to a total of 6 gigs of RAM.
You'd think I'd be happy. NO. Need More Power.
But seriously I need some help please. Is it meant to only accept 2 gigs or should i take up the warranty on a faulty slot?
Any helpful answer would be gratefully received.


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I've seen this.

We order the replacement RAM from Sometimes the owner asks why the other RAM didn't work. To find out takes an engineering effort that we don't do for free. They usually just go with that.

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