Question

New laptop can't connect to internet during morning ONLY

Dec 6, 2017 7:28AM PST

My husband's brand new laptop has this weird problem. During most of the day the internet works fine, but for a couple hours in the morning (between 5 am and 8 am) it shows a connection to the router but the internet doesn't work. Today as I was looking for answers online (with another computer), it suddenly started working again, even though I hadn't applied any changes. All other devices connect to the internet work fine during this time.. it's only this new laptop that has this issue, and it happens most mornings, only in the morning. I really don't know anything about computers, but this seems like an unusual issue to me. Any help would be appreciated.

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Answer
A friend had a similar issue.
Dec 6, 2017 7:36AM PST

What was it? The router firmware was old. He too came back with everything else worked. A month later he was going to call in support but called me again to ask if I had any new ideas. Since the router firmware was still the old what it came with I explained it's the first thing I update. That fixed it for him.

For some folk they don't want to do this so they end up with support calls (costly) or a new router. I know folk that don't want to get into all this so I understand the reluctance.

After that I suggest checking WiFi channels on the router which again means the owner has to dive in and learn about their gear.

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Answer
Check IPS service
Dec 6, 2017 7:44AM PST

As stated by Robert maybe you have older firmware. In most cases it should have auto updated, but if not then use the build-in process and access and update to get that out of the way. Alas, you meybe stuck with older h/w of the router itself that isn'y updated and has to be replaced. if provided by the IPS service, then ask for latest model. In both cases, you rely on your service contract as they need to address the isse. If on the other hand, it your own h/w, then do the firmware update or replace if required. I would suggest if not done already to move the router to the best location possible. YES, sometimes the surrounding can cause problems but its one of those things you need to play with which may take more than 1 day to resolve. If possible get a better antenna setup, especially if you have the lone antenna. A better dB grade antenna can help as it better receives/progates signals.

tada -----Willy Happy

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