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Question

New Laptop and Sims 3

Aug 31, 2016 1:52AM PDT

Soooo what happened was my previous HP laptop took a dump, and my mom found a "Good" deal on QVC. I now have a new HP laptop that doesn't do anything that I want it to. It operates with windows 10, and I've tried all I can think of and it will not play the Sims 3. It keeps saying "The Sims 3 has stopped working" and crashes. And before I'm asked what the model is, I don't know and I can't find it anywhere on the computer or from my QVC order. So if there's a way I can find the model, please let me know as I am not very literate with computers. I'm just a college student that wants to type papers, watch youtube and play the Sims.
I also cannot get iTunes to download onto my computer, and my mcafee anti virus is giving me an "undefined %" when I attempt to scan my computer.
If I can get help before my 30 days to return this thing is up, I would be very grateful. Thanks for any feedback in advance.

Discussion is locked

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Answer
While my bet is it's not up to the tasks.
Aug 31, 2016 7:30AM PDT
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Reply
Sep 6, 2016 11:08PM PDT

Thanks for the timely response, sorry I wasn't able to do the same until now.
So I think my model is the HP Notebook - 17-x009cy (ENERGY STAR)

Any opinions would be helpful... thanks in advance.

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SIMS 3 would lag or choke on that.
Sep 7, 2016 9:13AM PDT
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What should I do
Sep 7, 2016 9:00PM PDT

Okay that makes sense, but is there any sort of "card" upgrade that I can buy and put it on or is my laptop stuck with the equipment that it came with ( like an iPhones memory card) ???

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Very few laptops offer video upgrades.
Sep 7, 2016 9:49PM PDT

Ask the laptop maker how to fix or it needs to go back.

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Driver
Sep 7, 2016 8:53PM PDT
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Answer
Suggestion
Sep 7, 2016 11:48PM PDT

You can try re-install again the game because maybe the games was corrupted that's why you couldn't able to play game. I used to play thew same game it also happened in my case. I did uninstall and install the game again to make it work. hope this would help