Laptops forum

Question

New Laptop

by penguinpete / July 12, 2013 4:34 AM PDT

I am hoping somebody has knowledge of new hardware. I purchased a new laptop through the Cnet Cheapskate Tech Deal email. It was a very cool Lenovo Twist for $600. I bought the laptop from Deal Fisher.

When I received the laptop the power supply was loose in the carton and not in it's plastic bag. I fired up the computer and I got the Lenovo EULA but no Microsoft EULA. I was suspicious so I tried to register the computer and got a message that the computer had previously been registered.

I contacted Deal Fisher and reminded them that it is illegal to sell refurbished equipment as new (the packaging stated it was new, nowhere did it state refurbished). They told me the computer was not refurbished but it was preregistered which is not illegal.

They told me I could bring the computer back to FedEx and tell them I refused it but FedEx will not accept a package that has been opened.

This is kind of crazy. Has anyone heard of "preregistered" laptops being sold as new?

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All Answers

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Answer
Thanks you CNET
by penguinpete / July 12, 2013 4:43 AM PDT
In reply to: New Laptop

While I was writing this post I received an email from Deal Fisher stating that they were informed that I escalated the problem to CNet and they would replace the laptop.

There is always a possibility that this laptop was a floor model somewhere and it has been on continuously for the last six months (I'm not saying that it was) so I am going to keep exchanging it until I get an unregistered brand new model.

Thanks for helping me resolve this so quickly CNet.

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Answer
Well I've purchased laptops that
by orlbuckeye / July 14, 2013 11:57 PM PDT
In reply to: New Laptop

the manufacturer burns in the system. Which means they let it run for 24 to 36 hours straight before shipping. If this was done it would probably be done by Lenova. I also thought I read somewhere that Windows 8 is registered in the factory. That I would reseach but I think if the manufacturer did a burn in they would repackage the power supply.

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Answer
I was correct about OEM's registering
by orlbuckeye / July 15, 2013 12:01 AM PDT
In reply to: New Laptop
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Answer
Miscellaneous laptop discussions forum: New Laptop
by olivea19 / July 16, 2013 4:40 PM PDT
In reply to: New Laptop

You purchased a new Lenovo laptop. I don't understand why you loose your power supply. Now you can purchase a new power supply for your laptop.

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