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New issue with Firefox?

by EdHannigan / September 28, 2009 10:49 PM PDT

All of a sudden my reliable FF 3 crashes on starting up. Is this something that's going on, or is it just my computer?

I've done System Restore, Uninstalled/reinstalled FF... no good. Stuck with IE8,whichI hae.

XP Home.

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Re: Firefox crashes
by Kees Bakker / September 29, 2009 3:40 AM PDT

Delete you Firefox profile. A new (and hopefully uncorrupted) one will be created.
This PC here has no FF, so I can't tell you exactly where it is. But if you search for "mozilla" in your Documents and Settings you'll find it. It's in your Application Data or Local Settings subfolder, I think.


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Already tried that. No dice.
by EdHannigan / September 29, 2009 5:10 AM PDT
In reply to: Re: Firefox crashes

Maybe I'll uninstall again and reinstall, but something is going on. Virus maybe?

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by MarkFlax Forum moderator / September 29, 2009 5:18 AM PDT

Hi Ed.

Any idea when this started, and what, if anything, changed at that time?

Does Firefox crash if you start it in it's Safe mode? Try this if you haven't tried it yet;

Assuming you are using XP, go to Start > Run, and type in " firefox -safe-mode ", (without the quotes), and click OK. The space between firefox and the first dash is important.

If it works in safe mode without crashing, then my bet is an add-on, even if you have uninstalled and re-installed.

Tell us how that goes.


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Started this morning
by EdHannigan / September 29, 2009 7:28 AM PDT
In reply to: Strange.

Nothing changed as far as I know. Tried Safe Mode. No good.
I either get teh Firefox has crsashed dialog or Fiur4efox is aalready runnning (which it isn't). I may just format.

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No good huh?
by MarkFlax Forum moderator / September 30, 2009 5:57 AM PDT
In reply to: Started this morning

Sorry for the delay Ed. My email server went down this morning, and I never got the tracker email for this discussion.

Did you have a look at the information Carol linked to in the links below? If so, anything there of any use?

It's strange that you get the message that Firefox is already running. Can I ask how you know it isn't? It may not show in the Task Manager under the Applications tab, but there may still be a Firefox process running under the Processes tab. (Right click the Taskbar, select Task Manager).

Do you have Firefox set to load every time you start the computer? If so, de-select that, and reboot the system, then see if Firefox works OK.

Next option. Do you have another Admin capable account on this computer? If so, can you log into that, (restart the computer, select the other Admin account to log into, rather than switch users). If Firefox is installed in that account, see if it works. If it isn't install it, and see if it will work.

I'm just wondering if there isn't some sort of account corruption on the account you normally use.

Let us know how you get on.


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If creating a new profile doesn't help..
by Carol~ Moderator / September 29, 2009 5:16 AM PDT
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