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New HP PC Can't burn DVD

by cookrd1 / July 15, 2005 4:42 AM PDT

A friend has a newer HP Media Center, all options. He tells me that he could rarely burn a DVD - if ever. When tries to burn a DVD, the HP/Sonic software tells him an error occurred with no other help. Something happens as the DVD is then unuseable in other computer or DVD burner, but he gets this message real quick after inserting a DVD. Tried all brands of DVD's with same luck. Loaned him my USB2 DVD burner - and my blank DVD's - with same result. Tried another DVD burning program with the same result. Any ideas?

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Most likely due to trying
by Ray Harinec / July 15, 2005 4:48 AM PDT

to copy copyrighted DVD's. Ask for further help will probably cause a Moderator to pull the plug and/or lock the thread.

HP is not about to tell him, most DVD burn software simply says error.

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re: most likely due to SONIC
by buster / August 3, 2005 1:10 PM PDT

I too, am having the same problem. Three day old hp computer. All the new hp computers seem to use the same sonic software and burner drive. So far wasted two blank dvd's and my drive is presently locked closed and wont open after trying unsuccessfully to burn a cd. Not sure whether bad batch of drives, but I'm more inclined to think software. Brand new computer isn't supposed to crash its dvd drive, but I've had bad luck with sonic software before. I had installed a liteon drive on a previous computer last year and it came with a version of the sonic suite. Would only burn cds readable on the computer. I installed some older NTI burning software and that drive has worked like a charm since. Although the NTI software wont do lightscribe, for the present 2 dollars a disk price premium for light scribe, I'll use a sharpie! Anyway, I'll let you know how I make out after I use the NTI burner. I definitely think the sonic software is a dog (If the sonic software was so great, why did sonic buy roxio?!)

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by Alan Copeland / August 3, 2005 1:14 PM PDT

I have a 2 month old HP and I have burned half a dozen or more DVD and at least as many CDs with it to date. I have not had a problem except with the aforementioned issue of trying to back up a copy protected DVD.

Since both machines are still under warranty I would take it up with HP. You never know, they might even comp you a few blank media.

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by damasta55r / August 3, 2005 1:32 PM PDT
In reply to: re:

Most likely the first guy is trying to copy a proteced cd/dvd. As for the other person, you either got a bad drive or managed to screw it up yourself. Can you try manually opening the drive? Is it recognized in mycomputers. I say if you encounter problems, contact HP and depending on the outcome, maybe a new computer somewhere else. Gateway looks good.


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drive is presently locked closed and wont open
by jcrobso / August 4, 2005 2:47 AM PDT

Power of then power on it will open, or use a paper clip in the small hole in the front of the drive to release the drawer. John

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