at straws, as in guessing. did they tell you how to move the operating system and all your files to the new drive? if you can get everything moved you will be ahead of the game with a brand new drive.
the surge protector theory doesn't hold water. could the person you were talking to per chance be in india?
I have a Gateway 556ge pc w 512 Mb dual core memory, Pentium 4, 3 gig processing speed, 200 Gig SATA HD and all the bells and whistles I am running Windows XP...On Thurday evening my system suddenly froze and crashed. I called Gateway's customer support and they blamed it on a faulty surge protector not allowing my PC to receive maximum power. This seemed to do the trick until it failed again on Friday and changing outlets and protectors did not solve the issue. Gateway asked me to use their internal recovery system and the computer crashed during the recovery process due to corrupted files. Gateway's answer to me is to install a new hard drive which they are sending me...I am still in warranty but just barely a few weeks to go on a year old machine. This morning I was able to do a full recovery from my recovery discs that I copied when I bought the machine last year...All seems fine now. Would you install a new hard drive on a machine a barely a year old? I have a deposit on their drive and need to return one or the other. Are they over reacting? And can an average person like me do this as easily as they claim I can? Your thoughts and ideas would be greatly appreciated.