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Question

New hard drive

Dec 19, 2014 10:51PM PST

My hd crashed and i purchases a brand new one. the restore disks from the manufacturer do not work. Did i miss something? are new hard drives different from say 5 tears ago?

Discussion is locked

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Answer
Re: restore disks
Dec 19, 2014 10:55PM PST

They are supposed to work.

- What exactly is "crashed"?
- What exactly happens when you boot from that disk?
- What does the makers customer service say about the issue when you told them all relevant details they asked for?

Kees

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Answer
Details matter, provide please
Dec 20, 2014 1:01AM PST

We have no clue what you're dealing with. Say a Dell, HP or whatever. We these "discs" vendor supplied or ones you made and if so, how. I offer that details do matter and the PC maker's support website may offer the proper method to start the restore/recovery process. That will provide a checklist of sorts in case you need to review from. Alas, if you generated these discs yourself did you test or verify them? Use the bios setting -OR- boot menu to verify the 1st boot device is the CD drive in order to use the discs???

tada -----Willy Happy

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Answer
restore or driver disks?
Dec 22, 2014 1:55AM PST

The restore partition is on the old hard drive. The new hard drive won't have that on it.

Read the first several pages from this google link.

Maybe an OEM iso file can be used, otherwise will need to either access the restore partition on the old drive if still accessible at all, or order DVD's from the manufacturer for a charge.

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Answer
restore or driver disks?
Dec 22, 2014 1:58AM PST