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Question

New GPU overheating, same as with old one

Jun 22, 2018 8:57AM PDT

Hello everyone,
I've bought myself an Nvidia gtx 1050 TI a few days ago, because my gtx 960 kept heating up every few minutes (regardless of the current program) which caused a massive FPS drop and made every animation on the screen stutter. When I used my PC after installing the new card, it worked fine, but after a few hours, the same problem started occurring again, and it hasn't stopped. As said, temperature goes up=massive lag, temperature goes down=everything normal. I guess this has something to do with either my power supply (HEC-450TC-4WEM, 450W), or my motherboard, which I'm not an expert with. Also if it helps, my pc is the Medion Erazer i73000 C171, even though I don't think anyone will recognize it. I apologize I didn't make it too complicated, and I thank everyone for trying to help in advance.

Discussion is locked

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Clarification Request
As a test
Jun 22, 2018 10:16AM PDT

Did you try this with the cover off? I find this test tells me quickly if it's just the old issue of overheating in a case.

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yes i have,
Jun 22, 2018 10:48AM PDT

it still gave me the same issue

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That's not good news.
Jun 22, 2018 11:02AM PDT

This means that there's some other defect. The details don't really tell us where but the GPUs are lower on the suspect list since old and new seem to do the same thing.

What do voltage readings look like in Speccy, GPU-z and CPU-z? Are they high, low or as expected?

And yes, the PSU looks to be a cheap. http://www.hec-group.com.tw/power_supply/ shows split rails. But the 1050 Ti should be OK with that.

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Not quite sure how I find that out
Jun 22, 2018 11:11AM PDT

Is there any tool for that or can I read it out in windows? And if yes, how?

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I noted programs I use.
Jun 22, 2018 11:15AM PDT

CPU-z
GPU-z
Speccy.

These are technical and for those that build, maintain or fix their own PCs.

You can share the screens by posting them on image sharing sites and putting the links in a reply (nod to IMGUR) and for Speccy you can share the entire report by reading:
https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

BE AWARE THE SPAMBOT WILL DELETE YOUR WEB SPECCY POST but no worries. Moderators will still be able to read it. Just post it once so we don't have to plow through many failures.

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BBL with some comments.
Jun 22, 2018 1:41PM PDT

Hang in there as I read those reports. Not messy. Just fine.

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Answer
A Speccy reading.
Jun 22, 2018 1:54PM PDT

1. The MOTHERBOARD TEMP IS WAY TOO HIGH.
Are you in some hot room? It looks to me as if the case cover is on since the motherboard temp is above 40, the CPU is over 60 as wall as the GPU.

To me this screams "HOT CASE." Get the lid off and point a fan at the open case before you cook your PC parts to death.

2. Even the drives are reporting very high temps. What temperature is your room?
Is this PC inside some stuffy enclosure?

3. JAVA. Uninstall if not in use.

4. PDF24 is known to package PUPs. https://www.superantispyware.com/malwarefiles/PDF24%20CREATOR%20-%20CHIP-INSTALLER.EXE.html
I'd uninstall it since there are free uninfected apps out there plus with W10's own PDF creator I don't need one of these anymore.

5. There's an entry in the report that took me to https://www.bleepingcomputer.com/forums/t/675509/malware-making-mozilla-think-all-websites-are-unsafe/
I'd go ahead and scan, remove all malware.

6. I'd bring the BIOS up to date.
https://www.medion.com/gb/service/_lightbox/treiber_details.php?did=15790

-> The reports confirm you should see throttling in both CPU and GPU. The base temp of the motherboard is a give away that the case air temp is high to start. As in a hot room or the case cover is still on.

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Thanks a lot!
Jun 22, 2018 3:54PM PDT

That's probably the "case" haha, since my case is 1. under my desk (which is clean, but not very big), and my case doesnt seem too well air conditioned, theres only very few openings for air. To my room temperature, its average, so should be about 16-20°C. Also, I have tried updating my BIOS before, but couldn't really get it done, not even Medion support could help me. I guess I'll try again, or what would help me a lot would be some way of live interaction. Anyways, I will find a solution for my PC to be air conditioned better, but I think I still have to pay those 65€ for the checkup at a store, since I want to be sure if any parts are actually physically damaged. Thank you very, very much for your time, you spared me some worrying and now I know what I can do on my own to make it a little better, at least.

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Answer
Try Compressed Air Before Giving Up!
Jun 23, 2018 12:41PM PDT

Get a can of compressed air from an office supply store or computer store. The idea here is to remove dust from the cpu cooler and from the graphics card. Do NOT shake the can of compressed air. Unplug the power cord from the PC. Remove the side panel from the PC case. Direct short bursts of compressed air into the cpu cooling fan and the cooling fins underneath the fan (the heatsink fins). Several bursts so you hit all the fins. Do the same with your graphics card fan(s) and fins under the fans if you can see them. Next, blow short bursts through the vent holes of the power supply and the front intake and rear exhaust fans of the case. Finally, check if the front (or bottom) fan areas have a removable dust filter. If so, slide it out and clean it thoroughly then replace it.
If this 5-minute dust removal doesn't fix the problem then you may have a bad power supply or maybe even the motherboard, heaven forbid.
One last thing i just thought of. Is there something running in Windows that you are unaware of which is causing the cpu and graphics to work extra hard most of the time? You can check that by downloading a free version of Linux operating system and burning it onto a blank CD or DVD, or load it onto a USB flashdrive. Then boot up the computer using the Linux disc or USB and run it for awhile and see if the overheating and stuttering happens. If it happens, you know it's not caused by something in your Windows setup. If it doesn't happen, then maybe something running in Windows is causing the problem, and you can either trck down the offending process or software, or you can reinstall Windows.

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Possible malware
Jun 24, 2018 10:46AM PDT

I've just noticed a file while I was doing perfmon /report called IDR_RCDATA.bin. I read that it can effect hardware, could this possibly my problem? And if yes, can I just delete it with an antivirus/malware software?

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All the sites I read on that are SUSPECT
Jun 24, 2018 11:00AM PDT

That is the .bin looked fine but the sites that claimed this was a trojan or other were all pushing ROGUE MALWARE APPS.

If you think this is malware DO NOT GOOGLE THIS ONE. Head to Bleepingcomputer.com and post there.

Post was last edited on June 24, 2018 11:00 AM PDT