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new gpu crashes pc, help!

hi, please tell me I don't have to return the card! I will kms

so I bought it recently, installed yestserday and it crashes my pc randomly (everything just shuts down and restarts) after about 25 minutes from booting. no overheating, no stress, just some internet browsing...

rx580 nitro+ sapphire
psu xfx xxx edition 650w
previous graphics card radeon hd 6950 which works well

update:

it does crash sooner if I start games, though it doesn't run long enough to heat up..
could you suggest any bios/driver setting to troubleshoot this? I've never meddled with changing voltages, frequencies or anything else, so I'm clueles

Post was last edited on January 13, 2019 1:59 AM PST

leper9182 has chosen the best answer to their question. View answer
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Clarification Request
Before we go too far.

In reply to: new gpu crashes pc, help!

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reply

In reply to: Before we go too far.

I did use DDU. There seems to be a connection between newer drivers and the crashes. If I let Windows install the driver (some earlier version), computer doesn't crash as often. For hardware monitoring I use hwinfo64, I can share screenshots on demand no problem.

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Not what I use for my work here.

In reply to: reply

I stick to Speccy, the make & model PSU and the story. If someone else wants to go with screenshots let's hope they write to you about that.

DDU is a nice thing to have out of the way. But there could be issues with the dated machine. Try the latest BIOS and be sure you aren't chasing a game bug. That is, some games do crash on some settings. I don't keep up with that but when I look into it I'm using google, the game name, the word "crashes" then look over if there are discussions about the game and too often you find out your PC is fine.

All Answers

Best Answer chosen by leper9182

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Speccy reading.

In reply to: new gpu crashes pc, help!

1. Something odd in the Microsoft Driver updates. I see:
"14-Jan-19 Advanced Micro Devices, Inc. driver update for AMD Radeon HD 6900 Series"and
"13-Jan-19 Advanced Micro Devices, Inc. driver update for Radeon RX 580 Series"
so I wonder if you are swapping GPUs back and forth and it's just a mess. I advise you pick a GPU, disable Microsoft's driver updates, then DDU out all the GPU drivers and install the latest from AMD.

Bottom Line: DO NOT RELY ON MICROSOFT to get the drivers right. Do it yourself and from the makers.

2. Malware. Read https://www.bleepingcomputer.com/virus-removal/remove-proxygate

3. Old PC, New GPU. Time to get that BIOS up to date.
https://www.asus.com/Motherboards/P8Z68V/HelpDesk_BIOS/ and yes it writes only XP+Vista but we need to get this to its latest to rule out an issue there.

4. Drives are in good health. Nothing going on there.

5. Disable this as it is what it is. https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

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reply

In reply to: Speccy reading.

Thank goodness that BIOS update was all it took, thanks for pointing it out!

Post was last edited on January 15, 2019 4:25 AM PST

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Answer
Update

In reply to: new gpu crashes pc, help!

New developments:

PC crashes occasionally even if I disconnect PCI power cables (I have built-in graphics) but leave the card inside the PCI slot. It also crashed on me today when I put in the old card. It crashed once before it even got to the POST screen...

Have I messed something up in the process of taking out/inserting of the graphics cards? Or maybe the new card's constant crashes caused this? Also prior to installing the rx580 I dedusted th pc. I use a Makita air blower for that, it's powerful but I doubt I could damage anything that way (done it many times before).

Could it be the PSU? It's a very good unit, though I've had it for some years now, and maybe our ****** power lines finaly wore it down.. But why should it's wear show at this particular time?

Also I've fiddled with Wattman settings and running some game benchmark tools. Tried reducing the card's frequency, power, turning Zero Fan off, tried undervolting... I see no pattern in these crashes, as far as I can tell they are completely random.

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You were asked

In reply to: Update

For a speccy and the make and model of the psu.
It seems that's too much work work you.
Take the machine to a service counter.

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message title

In reply to: You were asked

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Invalid setups are something I don't go near.

In reply to: Update

Leaving a GPU installed without it's power connected. No tech or support will go far on that discussion. It's invalid and no time is spent there except "Don't do that."

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Answer
Now that I can see the PC more clearly I worry about

In reply to: new gpu crashes pc, help!

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reply

In reply to: Now that I can see the PC more clearly I worry about

Yeah, I wanted a 1060 but they are so overpriced it made me cringe. I will look into updating the BIOS.

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The 1060 I used didn't seem overpriced.

In reply to: reply

I checked and it was exactly 259.32USD to my door. It has been flawless and I even pushed it to the extreme on UHD 4K in my testing.

Anyhow I worry the PCIe power draw may be too much for the motherboard. I can't guess how old or number of hours but that was an issue with the 480 and from early reports same for the 580. Not that current boards may have a problem but back when it was not uncommon to see boards reboot when a current gen video card was put it.

-> ALL THAT ASIDE, let's try our best.

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another thing

In reply to: Now that I can see the PC more clearly I worry about

I was concerened with rx580's power draw but my 6950 is supposedly even more power hungry than the rx580 so I thought it shouldn't be a problem.

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Remember I'm not getting into links and prior discussions.

In reply to: another thing

The issue was the pull on the PCIe slot power. Both cards use another power connection for more power but in the case of the 480/580 it's been kicked around for its PCIe slot power pull.

Normally this is OK but on old boards, can be a problem.

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Answer
Crashes

In reply to: new gpu crashes pc, help!

Remove the gpu and plug the monitor into the mobo.
If it still crashes you into a different area.

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