General discussion

New computer stutters occasionally

So I'm new to the fancy computer game, and I just bought one that has been great so far, outside of the occasional two or three second stutter. It can happen at any time, doesn't seem to matter what I'm doing. The company has offered to replace it, but I'd be without a computer for a few weeks, so I was hoping I might be able to find a fix before I commit to that. I don't know what information you'd need or how to get it to you, but let me know how and I'll do it if you have any ideas. Thanks!

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Need More Information About That Computer

Computer brand name, type, and model number? Or is this a custom built computer? If so, what type of specs does it have? Which Operating system installed? How much RAM? What have you done already to attempt to fix the problem? When does it usually "stutter" and how does it present itself?

Have you tried shutting down some of the unnecessary programs running in the background? If it's a brand name computer then there are all sorts of background programs that don't really need to be installed. Uninstalling some of the programs you don't use will help things by freeing up the RAM and resources they use.

Tried running Disk Cleanup to remove junk files and then run Chkdsk (run "chkdsk /f /r /x" from an elevated command line) and Disk Defrag to optimize things a little?

Hope this helps and let us know more.


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More info
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Only When Gaming Or Other Times Also?

Be sure to check Intel's website to see if there is an updated motherboard chipset and or BIOS update. Same with the graphics card.

Also be sure to run the Disk Cleanup, Chkdsk, and defrag. You'd be surprised how it can re-align things on some computers.

What brand is the hard drive? We've seen a few Seagate HDD's have issues although there's no guarantee that's the problem.

The next step would be to test out the RAM sticks. Lot's a ways to do that but you can run the machine with only one RAM module at a time to see if you can identify a problem stick of RAM. Just a suggestion.

Hope this helps.


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More info

It can stutter at any time. I played the new Call Of Duty for five hours with no issues on pretty high settings, but then I went to send an email and it locked up.

I will also try all of that stuff. I normally would but I guess I figured cleaning stuff up on a new computer wouldn't really be necessary.

Where would I find the motherboard branding? I have checked the RAM though. No issues there.

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Sorry, hard drive branding, not motherboard.

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It Should Be On Your Paperwork... Or...
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Reading the reviews tells us something is up.
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PS. If I were to try to fix this.
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Speccy info
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Might be able to help.

1. The Seagate is showing the usual bad results. The values in 01 and 07 are typical and are seen along with your (common) complaint. Power down the PC, remove power and unplug the cables to the Seagate. It may take a few boots for Windows to forget that drive.

Be aware this issue is well discussed so I no longer write all there is to know about this issue.

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PS. Posted that ASAP as it's highly likely to be why.

That one item is all that really stands out from the SPECCY report. These are (too) cheap drives and most likely the cause of all the bad reviews.

Remember there is so much written about this issue and yes, the maker and seller will not admit fault or call it a failing drive. Some are glutens for punishment but to me it's clear.

So, the drive has not failed but it does impact system performance when it's attached to a PC. Some folk write back "I have nothing on that drive." Sorry, it can still impact performance and cause the complaints.

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Speccy info

So you're saying that removing the Seagate may help then? Is that the main drive or the SSD? Or are they both Seagate?

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Re: main drive

Most likely (I didn't look in your speccy) there's an SSD for the OS and a HDD for storage. Personally, I would call the drive with the OS the main drive, but it seems you're using that term for the storage drive.

The Seagate no doubt is the HDD. With that disconnected you can't use any file on it, which might limit the things you can do with the PC, depending on how it is setup. Anyway, it's a test only.

Post was last edited on October 30, 2019 1:23 PM PDT

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Main drive

Yeah, that's what I meant. I've never had an SSD before so the main drive for me has always been an HDD.

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I looked closely at the report.

Drive C is your 500 or so GB SSD so the system if it's like most will work with just the SSD. It's just a test so you can go back if you find it doesn't boot but I'm about 98% sure this test will be fine.

Remember I don't expect the effect to be instant. May take a few boots to a day for Windows to forget this drive.

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Sounds good

I'll give it a shot. Hopefully that's all it is.

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And what are you (planning to) use the HDD for?

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No plans for it. It's just there. If that's the issue I'll gladly remove, and best case get them to replace that instead.

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Rarely will a maker or manufacturer replace it.

The drive has not "failed." This issue is well discussed that I don't like to write more about it.

Makers and sellers usually have you run a test which will pass. I wish this issue would just die but here we are (again.)

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Drive removed

I've removed the drive. The D drive no longer shows up in This PC. That's all I was looking to do, right? Now I just wait to see if it stutters again?

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Unplugging is fine.

And yes, you test again.

BUT. There's always a caveat. It may take time for Windows to forget and not look for this drive. Give it a little time like a day or so. Shutdown instead of sleep or such. Get as many fresh boots in to clear it out.

And also keep testing. Be sure not to change the recipe. One time a member came back with no change but on a fresh SPECCY there was another drive that wasn't in the first reports. Keep it simple. Don't plug in any USB drives when performance is the goal. (USB drives can suck performance out of a good PC.)

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Another Speccy?

You want me to do another Speccy now? Or when you say test do you mean just watching for the issue? But yeah, I'm going to leave it as is for now.

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Not yet.

Test and see how it goes.

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So far so good.

Probably would have happened already by now, but I'll probably give it until Monday before I decide it's good. Thanks for all the help, by the way. Really appreciate it.

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