That's something I've never seen in a PC to date. What's up with that?
Be sure to google Whea Uncorrectable Error as that's well done with many causes from incorrect RAM, out of date BIOS, bad CPU seating, driver issues, trojan and the list goes on.
But that picture, who leaves that bubble wrap in a PC?
Hi everyone,
I just wanted to share my recent experience and maybe get some advice or answer to my problem.
I received my new computer (custom built) 4 days ago. It worked fine for a day and a half. Already had copied all the data from my previous computer, and also installed some basic programs. It didn't show any sign of problem until it suddenly shut down/restarted. No warning, blue screen, nothing. It suddenly restarted. Then, few seconds after loading Windows 10, restarted again, and again, and countless other times.
At one moment, instead of restarting, it actually showed a blue screen (Whea Uncorrectable Error). At other times, instead of restarting or showing a blue screen, the computer would not be responsive at all, demanding a hard reboot. That was enough to make me think that it was probably hardware related.
I've checked some information on the BIOS screen: CPU temperature was around 36C; Voltages seemed normal; nothing odd. Interesting enough, the computer never shuts down when on the BIOS screen.
I tried to load Windows on Safe Mode, it lasted longer, but eventually it restarted again. I tried to recover Windows (clean all files, except personal ones), it restarted in the middle of the process.
I then formatted the main disk, installed a fresh version of Windows. It didn't shut down in any part of the formatting process neither installation of Windows. But as soon as Windows started, it shut down again. So it's not driver/software related.
I ran the "Windows Memory Diagnostic Tool". It crashed the first time (but didn't show any errors) but on the second time, it completed the test and still showed no errors.
I don't want to be messing too much with the computer components not to void the warranty. So my question is: are there additional software tests that I can do to narrow down to which specific component is causing the problem? Maybe some bootable tool to diagnose the system? I'm clueless at the moment. I'm thinking of returning the computer and ask for a refund.
My guess is that maybe some component got damaged by electrostatic discharge. The computer, when it arrived, had a very odd "protection" (see the picture below). I removed the plastic very carefully but still, this plastic doesn't seem antistatic. Could this bubble wrap protection around the cooler have damaged any component that it touched?
TL;DR: New computer worked fine for a day and a half, now it's randomly restarting/shutting down;
Formatted, installed fresh Windows, didn't resolve. Temperatures seem fine, ram memory test didn't show any errors. Could it be esd damage? How can I diagnose which is the faulty component?
Specs:
Asus Maximus IX Formula
Intel i7 7700k
Geforce GTX 1080
16GB DDR4 Viper 2400 MHz (2 x 8GB)
SSD 256GB
HDD 1 TB
EVGA PSU 700W 80+ Bronze
3 x 120mm air cooler
DeepCool Frostwin V2.0
http://i.imgur.com/776naga.jpg

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