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Resolved Question

New built computer with possible windows 10 problem?

Mar 25, 2017 7:52PM PDT

Hello! I recently put together a computer and sent it in to a computer store (very high reviews) and they installed windows 10 and drivers needed (so they told me). I've been working about 10 hours today on trying to get this computer updated with 0 luck. I have an Asus Z170-A motherboard, 32 gigs of ram, Geforce GTX 1080 and an i7-6700 CPU @ 4 ghz, easily able to handle anything today. My question may be a windows 10 related problem. I was using windows 7 on an old computer with no problems, I hook this computer up with windows 10 to my TV monitor that was working perfectly and the edges of the screens are cut off (no amount of tv tweaking or anything else I could find will fix it), the video quality is terrible, I can't go past 480 p. This is a Sony smart tv and I was using 1080p with my old computer with no problems. When I do go past 480p, the video lags extremely bad. There is no longer any sound coming out of my TV, although I can still use headphones and get sound. I can't play any games, even newer ones that require very little to play. They lag very bad even on the lowest settings. I can't open certain games on steam, for example it says I need to have dx 10 or higher to play one of them and I have dx 11.2 installed. It won't let me update to 12. I can't update from Windows 10 v 10 to v 1607, I can download it but then it just fails after I install it and says my system isn't compatible. Sorry, lots of info I hope you understand. Thanks for listening/reading and responding. Any help would be very appreciated!

Discussion is locked

Draconuz has chosen the best answer to their question. View answer

Best Answer

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A Few Thoughts..
Mar 25, 2017 8:16PM PDT

First, the Windows 10 installation doesn't always install the "correct" drivers for everything on the computer. Check the various manufacturer's websites for updated drivers for motherboard/chipset, audio, and especially video since that seems to be the major issue here. The default drivers installed by Microsoft are frequently lacking in the video department and should be asy to check for the GTX.

Next, before you attempt to upgrade to version 1607 again, please follow the instructions in below. It seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif

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Geforce drivers
Mar 25, 2017 8:23PM PDT

After trying to install the geforce drivers, it says, "This nvidia graphics driver is not compatible with this version of windows". So I have to update to v 1607 before it will let me install anymore drivers. This problem i've ran into today.

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Well, Try Again After Running Chkdsk...
Mar 25, 2017 8:34PM PDT

..and if that still comes up with the compatibility error, then attempt the Anniversary Update install using the instructions below.

Hope this helps.

Grif

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THANK YOU THANK YOU THANK YOU
Mar 26, 2017 6:38AM PDT

Well. I didn't need to do that whole thing in that link you sent. All I had to do was the Chkdsk process and I did the automatic update again. I went to sleep and it installed everything perfectly! Really really appreciate it Grif. I worked on it for about 12 hours all together yesterday trying to figure things out and it was just the Chkdsk process I needed. Thanks again!

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Good To Hear It...
Mar 26, 2017 7:59AM PDT

We've been finding quite a few strange issues that have been rectified by simply running Chkdsk.

Glad it helped.

Grif

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Answer
A Couple Of Thoughts...
Mar 25, 2017 8:12PM PDT

First, the Windows 10 installation doesn't always install the "correct" drivers for everything on the computer. Check the various manufacturer's websites for updated drivers for motherboard/chipset, audio, and especially video since that seems to be the major issue here. The default drivers installed by Microsoft are frequently lacking in the video department and should be asy to check for the GTX.

Next, before you attempt to upgrade to version 1607 again, please follow the instructions in below. It seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.
______________

Once you've run Chkdsk, then click on the link below and attempt to install the Windows 10 Anniversary Update (version 1607) using the instructions in the link. It involves unplugging all USB connected items and temporarily uninstalling your antivirus, etc.:

Regarding Win10 Anniversary Update And How To Install
https://www.cnet.com/forums/post/06fa18c1-36bc-4b1e-a2ba-977ff0a96a74/

Hope this helps.

Grif

Post was last edited on March 25, 2017 8:13 PM PDT

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Thanks for the quick answer
Mar 25, 2017 8:21PM PDT

Real quick to clarify, there are two spaces. chkdsk(space)/f/r(space)/x correct?

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No, A Single Space After Each Letter..
Mar 25, 2017 8:33PM PDT

Like this:

chkdsk(space)/f(space)/r(space)/x

Hope this helps.

Grif

Post was last edited on March 25, 2017 8:36 PM PDT

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Thanks a lot
Mar 25, 2017 8:38PM PDT

I'll try and come back when I'm finished.

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Answer
And Second, When Installing Win10 Build 1607...
Mar 25, 2017 8:18PM PDT

Once you've run Chkdsk, then click on the link below and attempt to install the Windows 10 Anniversary Update (version 1607) using the instructions in the link. It involves unplugging all USB connected items and temporarily uninstalling your antivirus, etc.:

Regarding Win10 Anniversary Update And How To Install
https://www.cnet.com/forums/post/06fa18c1-36bc-4b1e-a2ba-977ff0a96a74/

Hope this helps.

Grif