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Question

New build, keyboard doesn't work.

by Jun 20, 2018 3:48AM PDT

Hello, so I just built my first computer and now I'm stuck.
When trying to boot it, everything seems to work but then I'm just stuck in the POST-Screen where I'm asked to press del/F2 to enter the BIOS. That's the problem in short, now onto the information what exactly happens and what I have tried:

I'm using the Asus Prime X370-pro, don't think my components have anything to do with it though.
When I start it, every fan spins, mb and gpu light up, it beeps once (=VGA detected, quick boot set to disable, no keyboard detected).
I have tried a usb keyboard in every port, have tried that usb keyboard with a ps/2 adapter in a ps/2 port, have tried a ps/2 keyboard.
They never get detected.
Is there a driver that I need or anything? I've nothing installed yet at all.
(Also tried holding down del, pressing it 100 times, asking it nicely, didn't work)
There is nothing else plugged in except the monitor.

One thing that confuses me however is that my usb keyboard (when plugged in a usb port, not the ps/2) lights up and also reacts to pressing num and caps lock.
When pressing crtl, alt, del the monitor goes black and the computer beeps again (seems like another POST?) so pressing things on the keyboard do somehow work.

Does anyone have any idea what could cause that problem? It could well be that it's a total noob mistake and I'm missing something obvious!
I'm completely helpless, frustrated and confused :/

Thank you in advance!

Discussion is locked

3 Posts
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Answer
For BIOS there has never been a driver.
by Forum moderator Jun 20, 2018 9:14AM PDT

And for Windows, I have yet to need a driver.

To me this sounds like a bad motherboard or someone that has a HDD/SSD with a Windows OS installed. You can't always transplant the Windows OS.

So start with less parts. No HDD/SSD/ODD and test. If that doesn't work, remove the motherboard from the case and put the bare minimum parts on cardboard and test. If that does't work you are looking at the bad part or parts.

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Still doesn't work
by JohnnyWright Jun 20, 2018 11:07AM PDT

Thanks for the answer, tried it without anything and it still doesn't work. So you're suggesting that it's a faulty motherboard? :/

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I even wrote it.
by r. proffitt Forum moderator Jun 20, 2018 11:13AM PDT

Since a BIOS has yet to need a driver and the keyboards work elsewhere, the test with just the bare minimum parts on cardboard tells us there is a motherboard issue.

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