Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

New AT&T modem with router; wireless signal drops

Dec 6, 2016 9:11PM PST

I finally got a new Dell laptop; an Inspiron 15-3000 Series which I hooked up yesterday for the first time using a new DSL modem AT&T shipped me last week; a Netgear 7550 modem with built in router. I got to put the laptop to some good use for the first time last night but experienced a lot of signal disconnects.

The new AT&T modem is in a bedroom on the other side of my living room wall; a distance of about 20 feet. Do I need to purchase a range extender to help prevent future signal drops and does it matter which brand that I buy since the modem I received from AT&T is a Netgear model?


Big Steve
12/06/16

Discussion is locked

- Collapse -
Answer
Re: New AT&T modem with router; wireless signal drops.
Dec 7, 2016 6:01PM PST

It's been a day since I posted my question; nobody has any advice on this or did I post my question in the wrong forum? I'm now experiencing another annoying problem; since late yesterday it's taking long for web pages to download; that blue wheel spins like crazy and the message says connecting.

The only way I've been able to connect is to move my pointer over the wireless icon at the bottom of my screen; click on it; hit disconnect; wait a few seconds then click on connect; it will connect fast after doing that. Does that sound like I need to buy a wireless extender to boost my signal? My connection's security type says WPA2-PSK; the radio type says 802.11n.


Big Steve
12/07/16

- Collapse -
Re: New AT&T modem with router; wireless signal drops.
Dec 7, 2016 6:17PM PST
- Collapse -
It's new.
Dec 7, 2016 6:17PM PST

So it's a warranty issue, not something I'd go diving into myself.

- Collapse -
Re: So it's a warranty issue, not something I'd go.........
Dec 7, 2016 6:49PM PST

Were you referring to the laptop or the DSL gateway from AT&T?


Big Steve
12/07/16

- Collapse -
ATT.
Dec 7, 2016 6:50PM PST

It's the new thing that now fails so back to them.

Signing off now.

- Collapse -
Re: ATT
Dec 7, 2016 6:55PM PST

Later.