If the OS gets reloaded we try the usual. Shutdown, do the charger and battery removal, hold the power button for a minute, release. Slip in the battery, apply power but don't power up. If it doesn't charge in this state it's a warranty issue.
I have a ASUS laptop less than 3 months old running Windows 8.1. It has the "plugged in, not charging) message at the battery status icon that I noticed for the first time last night.
This morning when I booted up my computer, it read: "10% available (plugged in, not charging)
I read the sticky "Plugged in, battery not charging" by BadCookies and followed the instructions "Plugged in, not charging" SOLUTION!!!" by anglebuer. The message remains....only now it says "9% available...."
Any further ideas? Thanks ever so much!