Network Speed

Network Speed

by dnlkraus09 Nov 30, 2016 1:01PM PST

First of all, we are in an office that is decades old, and there are ceiling tiles missing, as we are going through remediation. There are several network cables that run through the walls/ceiling.

I work in an office in which we access programs through our network server. We also receive internet through the same network.

Our internet speeds are great. Web pages load within a few seconds of typing the URL or clicking on the link. Attachments are downloaded quickly. the programs that we access through our server, such as ProSeries (tax prep software), takes a few minutes to open up and then another few minutes to open up individual clients. We have never had to wait more than about 20 seconds for a client's file to open up in the ProSeries program, and we have never had to wait that long for the program itself to open, either. Additionally, simply browsing folders on the server takes about 20 seconds to open each folder that is selected. I thought it might be an issue with the switch closest to our server, but I switched that out, and there wasn't any change. We also had our ISP visit us a few days ago and replace our modem, and we even installed a new router, as well.

At this point, I'm thinking that the reason for our server access speed being significantly decreased is that something happened to the network cables in the ceiling when they were moving around the tiles. Does anyone have any other ideas that might potentially fix the issue?

Discussion is locked

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Clarification Request

This is one very old complaint.

by r. proffitt Forum moderator Nov 30, 2016 1:11PM PST

Let's see how long folk have been complaining about slow server folder browsing. I warn you, there be dinosaurs.

https://www.google.com/search?q=Windows+slow+network+browsing finds this going back decades.

The reasons haven't changed and are related to what version Windows and more. It has rarely been traced to a much else.

-> I have to ask. What is going on with you IT staffer? Don't they google?

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This is one very old office.

by dnlkraus09 Nov 30, 2016 2:13PM PST

We do have an IT guy, but he is very busy. We're not a big enough office to have an IT guy in office at all times. I'm the closest thing we have to it, but I am not too knowledgeable about intricacies and such.

After testing, we figured out it was just something wrong with the wiring in the walls connected to the ethernet outlets on the walls. When I plugged my computer's switch directly into the server, all my folder browsing speeds were increased. This office hasn't had updated wiring for at least 25 years, so I'm not surprised that it's a faulty wall jack. We are all running fairly recent OS (Windows 7/10 and Windows Server 2012), so that didn't seem like it would be the issue.

And to answer your question, I did Google, but I didn't see anything that matched my situation. We're all hardwired into the network, and everything I was finding was complaining about Wi-Fi transfering being slow.

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The wiring in the walls usually

by r. proffitt Forum moderator Nov 30, 2016 2:37PM PST

Would have done that for years. I would not guess this is new wiring.

Anyhow, when I see this, it's usually the wrong wire pairs were used. This is documented on the web and now story time. I had a call to an office with this issue and it was not the usual Windows settings but wiring. I found the pairing issue, had fixed about half the office then the IT lead arrived to tell me I was doing it all wrong.

I apologized and let him show me. One by one he fixed the connections so they were slow like before. I voided the bill and thanked them for their time and went back to the office.

Later the owner which I knew called me and we sorted it out, with a new IT lead.

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