Networking & Wireless forum

Question

Network Issue With Surface Pro

by wizholt7 / January 9, 2016 6:24 PM PST

Hello everyone! I've got an issue with my Surface Pro that really has me perplexed. This isn't the first forum I've went to for help, hopefully you guys and gals can help me.

First things first:


Make and model of computer: Microsoft Surface Pro (1st Gen) Windows 8.1 64-bit

How the computer is connected (wireless or wired): Wifi

Make and model of Router: Arris TG862G/CT

Approximate Distance From the router the PC is if its a wireless connection: 15-20ft

What type of internet you have (Dsl, Cable, T-1,etc..) Cable (Xfinity) 25mbps

Here is the issue: The internet is HORRIBLY slow on my Surface. It will maybe give 2-9mbps on a speedtest, but then stop responding for 5-6 minutes, and slow down to less than 1mbps. It does this constantly. It's weird, it will work for a couple seconds and then almost stop altogether. Sometimes it actually does stop working completely. It is almost like it is being throttled every few seconds. I have several computers in the house and other wireless devices, but my surface pro is the only one that has the issue.

One would assume, based on that, that my Surface is the problem. But here's the kicker, my Surface works with every other wifi I connect it to just fine, the only connection it doesn't get along with is my home Comcast/Xfinity connection, but all the other computers work with it fine. I've included a video of the problem so you can see what it does.

Also, I have already done a complete wipe and windows reinstallation on my Surface to rule out any software issues.

https://youtu.be/iCDtALcbJFk

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All Answers

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Answer
Did you try pulling back the WiFi mode?
by R. Proffitt Forum moderator / January 10, 2016 9:13 AM PST

Such as 802.11n to 802.11g
Or from 40MHz OFDM to 20Mhz?

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Not familiar with this...
by wizholt7 / January 10, 2016 5:50 PM PST

I don't know much about that. Is that something with the computer or router I have to do?

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It's router settings.
by R. Proffitt Forum moderator / January 10, 2016 6:02 PM PST

Arris TG862G/CT should have a manual about changing modes for you to try.

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