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Question

Network Connection drops when Transferring Large Files

Aug 20, 2014 11:39AM PDT

In short, when I try copying large files ( > 1.0 GB) from my PC (wireless AC) to my NAS (ethernet), the connection drops sometimes (the sometimes is the irritating part.

- I have a Asus wireless AC adapter on this PC.
- It is more likely to happen if I am downloading other files (from the internet) while I am trying to copy this file (and this makes sense), however I would think it would just go slower (when I have more network traffic) - not just drop the connection.

I tried...
- Replaced every cable to Cat-6 within the past month.
- On my adapter I disabled the IPv6 (as I read that can cause connectivity problems).
- Updated the router's firmware. The router is an Asus RT-AC68u


I have a second PC with a wireless AC adapter and tried copying a large file to my NAS (ethernet), and the connection also dropped.

I don't know if this is a Windows 7 issue or if my router settings need to be adjusted to correct this. I did disable the IPv6, and I thought that would take care of it. If anyone can offer some suggestions, that would be appreciated.

Thank you.

Discussion is locked

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Answer
What NAS?
Aug 20, 2014 11:56AM PDT

Some have file size limits so that can cause the NAS to disconnect but I can't tell what the connection really is since you write about Ethernet as well as a Asus AC adapter.
Bob

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Answer
More Info
Aug 20, 2014 12:34PM PDT

Thank you for answering.

My NAS is a Synology DS214play, which is connected via cable to my router.

The PC I am coping from has a wireless AC adapter.

So, I am copying from a wireless AC PC to my NAS which is "wired" to the router.

I hope that clarifies.

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(NT) So is the NAS dropping or the network?
Aug 20, 2014 1:01PM PDT
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Target Device Lost
Aug 20, 2014 1:38PM PDT

If I am copying a file from my PC to the NAS, I'll lose the connection to the NAS (and it will reconnect on its own).

Likewise if I am copying a file from my PC to a second PC on the network, I'll lose the connection to the second PC temporarily.

What ever is the target of my file transfer is the device that is temporarily lost (thus stopping the file transfer).

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OK. Then the Second PC is working OK?
Aug 21, 2014 12:12AM PDT

And when the bad PC is on Ethernet, drop or no drop?

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Drop
Aug 21, 2014 12:32AM PDT

It will drop although, it takes more "effort" (i.e. multiple files being transferred at once - as opposed to in succession).

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Now it's starting to look like a router issue.
Aug 21, 2014 12:35AM PDT

Keep in mind there may be mulitiple issues but some routers buckle and drop under heavy use. I can't find which router, model, firmware version to check it out but try updating your router to it's latest firmware then try the usual settings.

It's in the CNET Forum sticky but in short, router latest firmware, router defaults then change the SSID and set the security to WPA2 AES personal security. Nothing more.

Again, I'm shortchanging you here about routers that do this when filters and firewalls are turned on.
Bob

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I agree - but I'm not sure what else to tweek?
Aug 21, 2014 1:27AM PDT

That makes sense, but my router is an Asus RT-AC68u.(from what I see, it should be able to handle a decent load).

I did update it to the latest firmware, and I have my security set to WPA2-AES as you suggested.

I'm just can't think of anything else to troubleshoot other what I mentioned above.

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Try another router.
Aug 21, 2014 1:29AM PDT
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By the way.
Aug 21, 2014 1:37AM PDT

"NOTE: The Firewall feature is enabled by default."

This can cause all sorts of LAN oddities. The more I read the manual, the more I see the defaults are not that great.
Bob

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Firewall is turned off
Aug 21, 2014 1:49AM PDT

I did see that and turned off the firewall? Did you see any other defaults that could contribute to this problem?

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Most of the settings are
Aug 21, 2014 2:03AM PDT

In the forum stickies. For me when I see issues I try the defaults, turn off the firewall as a router is a natural firewall from the internet and we don't want to firewall inside our LAN (unless that is our goal?)

So pulling back to 802.11g or just getting wired is among the rest as well as dropping the MTU to 1492 (see the web on that.)

There is nothing specific that will just cure it. I swap routers all the time as any router with defaults that cause issues are a good source of return calls which is a bad thing.
Bob

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Experiment
Aug 21, 2014 1:23AM PDT

with your router settings. I don't see your model so can't tell whether your router has the capabilities but try this:

Change from 11ac to 11a (or 11n at 5GHz only). Your PC adapter will auto adapt to the same speed once you connect to the SSID. Sometimes a slower transfer with larger bandwidth helps.

WiFi and Powerline have more difficulty with large/long bit transfers than wired. Sometimes the buffering for error corrections fills up and it crashes. And WiFi and Powerline are subject to more interference than wired. If you need to access large files often, go with GbE.

Good luck.

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sounds like a timing out problem
Aug 21, 2014 6:41PM PDT

check "inactivity" settings.

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Answer
ASUS RT-AC66U Here and have the same issue.
Nov 21, 2016 9:48AM PST

Large / fast file transfers from the internet, usually maxing out the available bandwidth, results in other actions being delayed or denied. Easily repeatable. Will be switching to a different router as a test.