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Question

Netgear router blocking IP - any ideas?

Feb 28, 2018 5:50PM PST

I have a Netgear router that has the lifetime warranty. It was replaced in July 2017 due to a hardware issue. I got it up and running and in November the router blocked me from accessing websites on my VPS. I needed to access them as I manage 80 and didn't have time to deal with support, so I purchased another router and it worked fine until January. At that time I contacted support and they deemed both routers were bad and sent me new ones. It has been working great since I got it in January until today. Again, I'm blocked only from websites on my VPS. I can access any other website - Facebook, my local newspaper etc. If I hardwire to my modem, I can access everything, so I have narrowed it down to a router issue. Where can I 'unblock' the ip address for my VPS? I don't want to be hardwired to the modem to work and make the rest of my family suffer without wifi. I tried hard resetting the router and changing the DNS Servers to 8.8.8.8 and 4.2.2.1 and still am blocked from any website on my VPS while using WIFI, but it's fine if I hardwire my modem. Please help! Any information would be appreciated as Technical Support will not help me unless I pay.

Discussion is locked

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Clarification Request
Virtual Private Server
Feb 28, 2018 9:35PM PST

This is a paid service? Are you current on payment?

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VPS Current
Mar 1, 2018 3:17AM PST

It's paid for the whole year, so is good until January 2019.I can access it fine if I plug directly into my modem, but as soon as I plug existing router in I'm blocked. So that confirms payment isn't an issue. If I set up a brand new router based on previous experience it's fine. That will get expensive doing that every few months. There has to be a setting somewhere that is preventing me.

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most likely candidate is....
Mar 1, 2018 5:02AM PST

...DNS servers blocking the site, or some Firewall setting in the router. Since VPN and VPS uses encryption, that adds to bandwidth, and it may be your ISP blocking access, even when using something like Google's 8.8.8.8 DNS server instead.

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Don't think it's ISP
Mar 1, 2018 8:41AM PST

I don't think it's the ISP blocking it as I can plug into the router and I'm fine. I feel it's more the router firewall. I can't find any firewall settings or anything that is set to block it. I'm frustrated.

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check Ports settings
Mar 1, 2018 10:31AM PST

Find out the ports your VPS uses and open or whitelist them. You know it's the router and seems something common between several routers. Open ports for a particular program use is the last thing I can think of that might over ride whatever firewall setting or something yet not considered.

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Mac Cloning solved it!
Mar 1, 2018 1:11PM PST

Someone suggested I should try enabling MAC Cloning and it worked!