Did they try another router?
I do that unless I see other issues like no UPS or such because the hourly charges quickly pile up and pay for the new hardware.
Hi! I have a client who is using a Netgear ProSafe VPN firewall router fvs318v3 with 10/100 mbps switch. They are a very small office and only use it as a switch, not a firewall router to have 5 PC's share web access and see each other and 2 printers in a peer-to-peer network.
They were on low-level (128 KBps) Earthlink DSL. They recently switched to Time Warner Road Runner cable. When the cable was first installed the router didn't recognize the cable modem, but they shut everything off and followed the instruction for what order to turn things on and it worked.
Randomly (probably about 1/4 - 1/3 of the time) the router seems to stop recognizing the cable modem overnight. When they come in in the morning, they repeat the above shutoff/turn on procedure and all is fine again. This is a problem because when it's "offline" they can't use GoToMyPC to remote into their office computers.
Any thoughts on troubleshooting this would be welcome, thanks.