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Question

Netflix/Directv Problem

Feb 25, 2018 2:36PM PST

I bought a new Samsung smart TV and I have Directv wired in cable box along with Netflix and Amazon Prime. I also have a 4k Blu Ray wired in. My problem is when I watch Netflix Directv turns off and on randomly. When it turns on it automatically switches Netflix off to direct tv mode. The intervals in which it does this is random time wise. Thank you for any help.

Discussion is locked

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Clarification Request
Have you tried moving the HDMI cable
Feb 25, 2018 2:47PM PST

From the Directv box to another input on the TV?

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No..
Feb 25, 2018 3:36PM PST

.. the only thing I've done is turn off dtv setting of auto turn off after 4 hours. I didn't want to adjust any cables without getting advice first. I can watch hours of Amazon Prime and there is no issue. Only while watching Netflix does DTV turn off and on by itself.

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Sure sounds like the old CeC issues.
Feb 25, 2018 4:16PM PST

Moving the cable to another HDMI port on the TV is very easy. And you can always move it back.

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Ok...
Feb 25, 2018 4:21PM PST

I'll try it. Can you elaborate a little on Cec issues? Thanks for your help.

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Your issue is a common one.
Feb 25, 2018 4:57PM PST

Can't top yours!

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It seems like..
Feb 25, 2018 5:26PM PST

Samsung owners have been waiting for a firmware update on this for a long time now. This is a common issue that users have not found a good fix for.

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CeC between makers
Feb 25, 2018 5:50PM PST

Is one of those things. I doubt the industry will get it's act together. Meanwhile we work around as best we can.