Samsung does not author, write or support service issues with Netflix. It's all Netflix's doings, code as well as up to whoever runs your network and also your internet connection provider.
You have a great question. Is it about time that an integrated support service be offered for these things?
Bob
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Question
Netflix wont load on my Samsung Blue Ray anymorre}fix
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25 Posts
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<a href="http://www.cnet.com/profile/tomscn/"><font color="#2964bf">tomscn</font></a>,
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Hi, Thanks but its been done a number of times, it is netflix's server for some reason only known to them it will not fully load and then play
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Thanks, No, I looked into the firewall also, thats not the problem, and Yes everything loads
and plays except netflix.
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You said>>> It may need to be serviced then<<< Samsung is telling me since You tube and others work on the same player, then its Netflix's server, but Netflix says the connection server from Samsung may need its speed checked to see if samsung is connecting to neflix with the proper speed.
Dont know if this helps, but my problem began right after samsung did a 10-17-11 two day maintenance, I was using netfix with no problems but when I had to stop using netflix for the two days (a message from samsung told me this on a pop up) and came back to it, it did not work from then on!
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I have done all of the above a number of times and Netflix is now telling me the Samsung player mother board maybe corrupt and in need of fixing, but I dont see how it is corrupted just with netflix or how it can be fixed just for netflix? Everythingk else works fine. Can it be serviced, its only 5 or 6 months old!
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It is clearly not your motherboard. Same exact thing after the Samsung upgrade. I am still looking for a fix
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Ok, I was told after long discussions that the Netflix got corrupted when samsung did there two day maintenance, so I am sending the player back to Samsung on Monday to repair it, hopefully this will fix it, We did everything else, will let you guys know
Guy with the same problem send it back for repair thats all that is left to try!!!!!
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I know, samsung at first said they were not aware of a Maintenance, but now admits it, It was defintely samsung who came up with a message on my player, notifying me I would not be able to use the player for two days and when It was playable again my Netflix would no longer load all the way or play.
I have a BD-D5700Z/A, I dont know what the other guy with this same problem as on this thread!
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The problem is not with Netflix. Samsung created a firmware upgrade for their blurays and smart TV's that presents the Netflix datastream in a different format seen visually on the TV's. You lost functionality with this upgrade, (which should never happen). After countless discussions with Netflix and Samsung tech support, I was assured that the same functionality exists, it just isn't as user friendly. My point to Samsung was that any upgrade should never cause a customer a decrease in functionality, even if it's with an application. It appears Samsung never performed a solid QA on this firmware release, with respect to the Netflix application. I personally own four different brands of TV in my house, and have eliminated Netflix as the issue. When firmware causes you to see only parts of an icon and you are required to read text on the right hand of the screen and then access icons on the left side, you know American standards are not in place. I'm beginning to wonder if there is some issue between Netflix and Samsung..... say perhaps an future pending investment by Samsung in a rival of Neflix??????
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You are one hundred percent correct, It has nothing to do with Netflix it was Samsungs Maintenance Upgrade that corrupted Netflix. I sent the machine in for repair and Samsung had it fixed immediately and sent it back within 3 days and now it works just fine!
I just hope they dont have another upgrade that will do the same thing again, especially if my warranty has run out???
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The firmware update dated 11-4-11 is when i started having problems with Samsung Bd-d5700 streaming Netflix i have been on the phone for 2 weeks now with samsung and netflix even called my internet provider today to make sure it wasnt a lost packet isssue...
My conclusion is that Samsung was paid off by Hulu or Vudu to screw up Netflix in a firmware update to get people to try out the Hulu and sign up for a free week trial in order to get 1/2 those people to forget and end up paying the 7.99.
Or even just to get them to try something else... If you are a Coke drinker how does Pepsi get you try Pepsi?
Maybe Im paranoid but I have had the Bd-D5700 since March and have run it on the upper level of a quad level house with the router and everything in the basement without complaint until 2 weeks ago...
FIRMWARE CONSPIRACY!
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I would be surprised if the American based executives of Samsung, who probably have Samsung products in their homes, haven't complained about the loss of functionaly when displaying Netflix menus after the recent firmware upgrade.
However, Samsung isn't an American company, and the American executives that experience these problems would be wise not to complain too loudly. If Samsung admitted they made a mistake with the firmware upgrade, they would be "losing face".
Samsung probably didn't send the crippled firmware upgrade that screws up the Netflix display menus, on purpose. What I can't understand is why Samsung hasn't admitted they sent crippled firmware, and fix the issue.
Then again... maybe you are correct to believe Samsung has something to gain by crippling the Netflix app with their firmware "upgrade". (A lot more obvious things happen all the time).
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Where can I send my Samsung BluRay player for service?
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Hi mxfamof5,
Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/
-- HD Tech
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I would have to agree. Samsung is claiming total ignorance on the netflix screw up. No problems here either for months until the 1019 firmware update which I took in late October but is listed as Nov.5th on their site. (BD-D5300)
The emails I receive are just copy and paste replies from support staff. Router, Netflix...the best so far is that they said if all the other apps on the machine work, then is must be netflix. This is after I explained that my Xbox, Wii and any other device is my home is working quite fine with Netflix. I even pointed them to this thread!!
My unit will be going back and Samsung has seen the last of me as a Blu Ray customer or any other device of theirs that takes updates.
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