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Question

Netflix sound blips

by sheppiedog / December 3, 2013 4:19 AM PST

I have a UN60F6300 smart tv. When watching a Netflix movie the sound turns off for a split second and resumes. It happens about every minute or so. I had no such problem when watching through my Samsung Blueray player. Any suggestions?

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All Answers

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Answer
Re: Netflix sound blips
by Samsung_HD_Tech Samsung staff / December 3, 2013 5:13 AM PST
In reply to: Netflix sound blips

Hi sheppiedog,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device. Also, how do you have the soundbar connected to the TV?

Regards,
HD Tech

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My Post
by sheppiedog / December 5, 2013 11:22 PM PST

Model # is UN60F6300. I have my Hwf 550 sound bar connected to the TV via HDMI cable

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Re: My Post
by Samsung_HD_Tech Samsung staff / December 6, 2013 2:08 AM PST
In reply to: My Post

Hi sheppiedog,

I see there was a firmware update released on Nov 27, 2013. Have you tried updating your TV?

Regards,
HD Tech

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