Netflix refuses to load things on Samsung Smart Tv

I would accept this answer if I had any problems with my other devices. Unless netflix has a set of servers specifically for different devices, I still think it's something wrong with the netflix app on my TV. I've never had a problem loading netflix on any computers, my xbox, my phone or my Sony Dash. Trying to load netflix on my TV (my preferred option as the 360 version doesn't seem to output at as high quality) takes several tries every time. I have to sit and mash the select button on my remote while it attempts to load the video at least five to ten times.

Netflix writes that app so you know who to call next.

I've offered a lot of what we found in the CNET networking forum under the "Samsung owners, start here." But I have no reason to point to anything yet. It's interesting how Netflix works and while I can offer some ideas I won't debate anything. I'll continue to help where I can.
Bob

@HD Tech - I tried these instructions, but the self diagnosis link is disabled on my TV. Any other ideas?

Hi esleykg, what model are on you on? -- HD Tech

Model Code: UN32EH5300FXZA
Version No: TS01
S/N: Z4SS3CT600998Z

Just tried it again, and now I can select Reset. That was odd!

Hi lesleykg,

OK, so the reset is allowed now. Is Netflix also working now?

HD Tech

I reset everything, but I still get the error about 75% of the time I try to play a title on Netflix. A similar problem occurs with the Amazon video app.

Hi lesleykg,

OK, at this point, this sounds like some kind of intermittent wireless connection because it's working sometimes, but not other. How far away are you from the wireless access point? Is there anything between the TV and the access point (e.g., walls, bricks, microwaves, etc.)?

Regards,
HD Tech

The TV is about 50 feet from the access point. There are no walls, bricks or microwaves between the TV and the access point.

Hi lesleykg,

OK, 50 feet is reasonable, but you said there are no walls. What kind of environment is this? A warehouse?

HD Tech

I live in a loft.

Hi lesleykg,

So tell me about the electronics and electrical equipment you have around in your loft. Also, describe where you live building, how many neighbors, etc. Also, give me all the details about your wireless access point: encryption, channel, etc. And if you could, let me know about how many other wireless access points you see when looking for yours.

HD Tech

I'm not seeing the option to reply to the latest post from Samsung_HD_Tech below, so I'm replying here.

I live in a 20-unit loft building. Each unit is about 1200-1600 sq ft; mine is one of the biggest at about 1600 sq ft. My loft is 3 levels; the bedroom is on the bottom level, the kitchen/living room are on the middle floor, and the TV is on the top floor, which is open to the middle floor (there's a 1/2 wall on the top floor so you can look down on the middle floor).

The wireless router is on the middle floor. We have a desktop computer and monitor on the middle floor, as well as the kitchen appliances (microwave, stove, oven, fridge). The router is positioned in the middle of the floor so it has a clear shot to the upper level.

Most of my neighbors have wireless networks set up, so I can see about 12 different networks.

My desktop computer is connected through the wireless network and has no problems running Netflix from a web browser (Chrome and IE8 work fine). Our various laptops also have no problems running Netflix through web browsers (Chrome, IE8 and Safari), and our iPad 2's and iPhones also run the Netflix mobile app fine over the wireless connection.

Hi lesleykg,

OK, I realize that you get the signal to your laptops just fine, but that's because the laptops have very good antennas in them because they often need to work at a large range, and with those electrical devices nearby and the 12 other hot spots, there may be enough interference that the TV isn't getting a strong signal. You can't completely get away from that, but you can mitigate it somewhat: do you know how to change the Wi-Fi broadcasting channel on wireless access point?

HD Tech

Sorry, I don't know how to change the Wi-Fi broadcasting channel on wireless access point. Can you help me with that?

Hi lesleykg,

OK, do you know how to access the settings in your wireless access point to change other settings like encryption? Also, what's the model of your wireless access point/router?

HD Tech

I have a Cisco Linksys EA 2700 router

Hi lesleykg,

So I'm going to have to send you over to Cisco support to have them advise you how to do this: http://homesupport.cisco.com/en-us/support/routers/EA2700

Please ask them to help you change the broadcast channel to something among 11-13.

HD Tech

Changed channel to 11 (Cisco's recommended channel), and still having the problem.

We are not using Netflix on other apps at the same time as mentioned below in response to Chase.

I still think the issue is related to a Samsung software update. We didn't have this problem at all until a Samsung update a couple of months ago.

When the forum bottoms out like this, start a new discussion if this is not your discussion.

Changing the channel will not correct what I'm seeing.
Bob

Hi lesleykg,

I'm going to request that you message me directly, so we can continue troubleshooting this: http://www.cnet.com/profile/Samsung_HD_Tech/

(Email in upper right corner.)

HD Tech

Just piling on to point out that this problem started immediately after a Samsung software update for me as well.

Hi Chase_C,

If you'd like, I can try to help you as well. Removing the wireless as a variable is fantastic; it gets rid of a bunch of possible problems. So what's the complete model code of your TV? Also, what's the connection speed you have to your ISP?

HD Tech

Thanks for taking the time to help. I really like this TV other than the Netflix issue so if this can be fixed I will be happy since that is about all my kids watch.

The TV model # is UN46ES6150. I hope this is the complete one if not will have to wait until I get home to snag it off the unit.

I am on Cox cable connection and average around 28-30 mbps down and around 7-8 mbps up (a 35mbps plan). With speedboost it can go up to 35+ down.

What happens with the Netflix app is when opened I never have a problem logging in and connecting. The problem comes when trying to pick and play a title 99% of the time the status bar looks like it is loading but an error pops up saying something about "can't connect to title right now, try again". If you keep at it and try loading it probably 3-10+ times it eventually will load and play the title. As mentioned before we play Netflix on PS3, PC's, cell phones, and tablets. None of them ever exhibit this kind of behavior and are on the same network.

Hi Chase_C,

Thanks for all that information. It really did help. This seems like one of three possibilities:

1) More than 2 devices are trying to watch a video on the same Netflix account

2) More than 5 devices are using an app with the account

3) The account associated with your TV has been somehow disassociated with the ESN stored on your TV.

The solution to the first two is to modify your behavior. The solution the latter is contact Netflix.

HD Tech