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Question

Netflix on Samsung Smart TV

by woodstock91 / December 16, 2015 4:12 PM PST

I have a 40 inch Smart TV I purchased in April of 2015. Until about 4 weeks ago, all apps worked perfectly. Now Netflix will not load - the program begins, but the app freezes after just a few seconds have elapsed. Netflix works fine, loads without incident on both Blu Ray players in the house. All other Smart TV apps - Hulu, Amazon, etc also load and work fine on the Smart TV. I have spent more than an hour on hold, spent and hour and 40 minutes on the phone while a technician worked with remote support. Nothing has changed, NF still freezes. About once a day I get a phone message from Samsung. If I am not home and the message goes to my machine, the technician calling speaks so quickly and in such a garbled fashion that I cannot understand what they are trying to tell me. I think there is a problem specific to Samsung and NF, but Samsung will not confirm that. Has anyone else had the problem during the last three months of 2015, and do you have any ideas? I would really, really like to know a way to bypass the wait queue on the Samsung support line, it feels like every time I contact them I go back to the beginning and start over.

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All Answers

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Answer
Re: Netflix
by Samsung_HD_Tech Samsung staff / December 17, 2015 11:03 AM PST

I'm terribly sorry to hear this! Can you please reach out to me directly, I would like to verify what all troubleshooting steps have been performed and look into this further.

qasupport@sea.samsung.com

Regards,
HD Tech

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Answer
Same Issue, NO HELP
by ardnael / December 21, 2015 12:13 PM PST

YES! I am having the same issue and Netflix says it is a Samsung error and Samsung says it is a Network error..no one can fix it. It started about a month or so ago but is getting progressively worse. It has started freezing the TV and I have to flip off the surge protector to get it to shut off. Nothing else has this issue, it is definitely something with the TV.
Would like to have a fix for this, that is the ONLY reason be bought this TV and I expected more from Samsung!

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Email the above to check all settings.
by R. Proffitt Forum moderator / December 21, 2015 12:47 PM PST
In reply to: Same Issue, NO HELP

Here's a few repeats I find from time to time (pun intended).

1. Be sure the date and time is set on the TV.
2. Change the DNS to 8.8.8.8
3. The firmware is out of date. I must always defer to Samsung on how to update.

Both are not something Samsung can fix. As it's a big world, what to do if these fix it? It's not as if Samsung can code this into their code. (well, maybe they could but I continue to wonder why they don't do this for everyone to avoid tech support calls.)

Post was last edited on December 21, 2015 12:47 PM PST

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