HDTV Picture Setting forum

Tip

Netflix NW-4-8 on Samsung TV

I just purchased a Samsung smart TV and found that the Netflix app would not work although everything else did work. After much research, chats with support, etc. what my wife found was that the Netflix ESN (electronic serial number) was blank.

To check this use the 'Menu' button on the remote and select 'Support'. From the support list, select 'Contact Samsung'. This will show the TV model number, serial number and Netflix ESN.

If the Netflix ESN is blank then you need to call Samsung support as the fix was for the support tech to remotely access the TV and reset the TV. Doing this populated the Netflix ESN and everything is now working.

Discussion is locked
You are posting a reply to: Netflix NW-4-8 on Samsung TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Netflix NW-4-8 on Samsung TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
NW-4-8 fix

In reply to: Netflix NW-4-8 on Samsung TV

When You call Samsung they will tell you to turn off your router and tv at the same time and turn them back on. After doing that you wait a while and the Netflix ESN will popup.

Collapse -
factory reset

In reply to: Netflix NW-4-8 on Samsung TV

factory reset did the trick for me.

Menu -> Support -> Self Diagnosis -> Reset

Took a bit to update but as soon as it finished everything worked.

Collapse -
NW-4-8 Factory Reset for All Brands

In reply to: Netflix NW-4-8 on Samsung TV

This Error is the same for all TV's

So the factory reset is a good option for any Brand of TV. When running into this error on a SMART TV.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

DEALS, DEALS, DEALS!

Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.