I can't guess why there is 110 buck fee for what looks to be an in warranty product.
If it has failed, make it a warranty issue and let Samsung fix it.
REMEMBER I CAN"T GUESS IF YOU USED SOME RANGE EXTENDER that breaks this.
Bob
I have an issue, which could possibly be solved quickly and easily. However, I have been having the most difficult time getting it resolved, so I hope there's a tech on here who can help.
I purchased a Samsung BluRay Player last August; overall, it's been great. However, I signed up for Netflix a couple weeks ago, and the Smart Hub app was unable to connect. I did some research and was able to deduce that the ESN had been set to "Not Support," a situation that can usually be solved by a hard reset, verification of time zone and country, and/or setting the DNS to 8.8.8.8. If none of these work, you need to contact customer service who (according to dozens of people I've found online) can verify that your esn is on the server.
However, I've spoken with many agents, and none of them knew what I was talking about. I got so frustrated, I emailed the president's office, and they claimed that all the people online were lying because it's impossible to check the ESN server. Therefore, I need to take it into a service center and pay Samsung $110 just to enable Netflix.
Is there a Samsung tech on here, and, if so, could you either A) Check the ESN server, or B) Tell me what steps they will need to take to get the ESN on my machine, so I can attempt to fix it at home.
I would appreciate it a great deal.
Model: BD-E5900/ZA
S/N: ZUAG1T2C105108W
Software version: BSP-E5900WWB-1064.4
Unique ID: JHCN4UQJ6CY3M
Steps I have already taken:
(
Hard Resets
(5) Factory Resets
Unplugged from wall multiple times.
Verified time zone
Verified country
Changed country to Afghanistan and back to United States
Verified Router had appropriate time code.
Reset router twice
Spent 5 hours on the phone with Customer Service
Spent 1.5 hours on the phone with Remote Management

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