Netflix error code U7361-1255-C00D715F

Dec 6, 2017 7:03AM PST

LG Monitor 34UC97. Netflix rep do not know what error code means. I talked to them for 3 hours and asked at least 20 times. LG does not know either. Netflix won't play on my monitor Win 10 Dell workstation T1700 but will play on monitor using Chrome. Graphics card Gforce GTX 1050 TI.
32 Gig RAM

Discussion is locked

Reply to: Netflix error code U7361-1255-C00D715F
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Netflix error code U7361-1255-C00D715F
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Clarification Request
Re: error code
Dec 6, 2017 7:24AM PST

- What program or app on what device gives this error code?
- A Dell workstation isn't a monitor. So it's unclear what a "monitor Win 10 Dell workstation T1700" is
- On what device does that Chrome run that works, and on what monitor and what resolution via what graphic card?
- I see the resolution of this monitor is 3440x1440.

Please tell much more clear and in much more detail what works and what doesn't work.

- Collapse -
Re error code
Dec 6, 2017 7:25PM PST

Netflix app in win 10. LG Monitor 34UC97. 3440x1440. Tried other resolutions no work. Graphics card Gforce GTX 1050 TI.

Start Netflix and try to play a movie and get "Whoops, something went wrong ...
We're having trouble playing this title right now. Please try again later or select a different title.
Error code: U7361-1255-C00D715F"

- Collapse -
Clarification Request
I checked out the monitor.
Dec 6, 2017 7:27AM PST didn't find a monitor/TV with Netflix so I think you are asking about why your PC didn't want to play except on Chrome. There are no good reasons why or why not.

Windows is all over the map with blue screens, errors that test support to the point they tell you to factory reset which upsets folk that want to avoid that.

Since it plays on a monitor using Chrome, I think you should go with what works.
- Collapse -
PS. Just tossing this out there.
Dec 6, 2017 7:40AM PST

Netflix and other players may DEMAND a HDCP connection. What HDCP is, is on the web but it's about protecting the content to the display. If the link from PC to display is unprotected, playback may fail.

- Collapse -
Re error code
Dec 6, 2017 7:28PM PST

Netflix works with my other computers and monitors just not with the LG Monitor 34UC97.

- Collapse -
Re: U7361-1255-C00D715F
Dec 7, 2017 10:32AM PST shows Netflix knows this error, contrary to what their customer service say. It has a somewhat strange solution.

Various other fixes from are om and on reddit. And that's only the first of 5 pages.

But don't believe !! That looks like the usual registry cleaner spam. If you want try it, it's on your own risk. Don't say you weren't warned.

Post was last edited on December 7, 2017 10:43 AM PST

- Collapse -
I see I didn't ask.
Dec 7, 2017 10:44AM PST

So you didn't tell.

How is this monitor connected? Since it's a non-standard resolution you have that going against you as well as how it may be connected. I only expect it to work right on a PC with HDMI and standard TV resolutions. Stray too far and you see odd errors that few can tell you about.

- Collapse -
Dec 7, 2017 7:33PM PST

It is connected from the Dell workstation T1700 with a display port connection to the LG 34UC97.

- Collapse -
Display port.
Dec 7, 2017 7:44PM PST
- Collapse -
Re: U7361-1255-C00D715F
Dec 9, 2017 6:24AM PST

The link you provided says nothing about U7361-1255-C00D715F. It is not a known issue. I tried with an HDMI connection and a display port connection and get the same error showing it has nothing to do with the connection. Netflix has no idea of what is going on and the support tech only wanted to get me off the line instead of trying to solve the problem.

- Collapse -
Same issue
Dec 7, 2017 2:25PM PST

I'm having the same issue. It first appeared since the anniversary update from microfail. I'm on a Samsung C27F397FH with HDMI connection.

Since that said update I'm neither able to watch via the Win10 Netflix App, nor Edge. Chrome and Firefox still work, but only as usual in 720p, which kinda sucks, since I'm paying for the bigger Netflix package. So thx microfail for screwing things up. Again. -.-

- Collapse -
That sounds like the driver problems folk are having.
Dec 7, 2017 2:48PM PST

I won't argue here but Windows for decades has had us in driver hell. Windows 10 is no better. It's a sad story but you can only complain if you are on a Microsoft PC (those Surface models) since all others use other drivers and THE PC INDUSTRY DECLINED to fix the driver hell issue.

- Collapse -
Dec 9, 2017 6:27AM PST

Your response had nothing to do with my question. If it was a driver issue it would effect all of the Netflix on Win 10 and my other computers run it fine with Win 10 and different monitors. The only problem I have is on the wide screen LG monitor.

CNET Forums

Forum Info