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Question

netflix & bd-c6900

by sigrun555 / May 2, 2011 7:50 AM PDT

i had netflix up and working then my bank id was stolen. i got a new credit card # and went to netflix and setup a new account with it and a new email so i would get a month free. my old netflix account expired and it wont let me deactivate my bd-c6900 cause i cant get into account since its expired.
i cannot delete this info from the bd-c6900 it wont give me a new code to activate on new account at netflix. the bd-c6900 keeps logging on to netflix but when i click on something to play it it says i need to goto netflix and check account.

i have already tried the factory reset on bd-c6900 and tried a new samsung app account.

i had a similar problem w/ps3 but i just deleted netflix app on ps3 and redownloaded it and it worked fine it asked if i was a existing member so i clicked yes entered new netflix account info and it worked fine why cant i do similar on bd-c6900


any help would be great cause ive tried fixing myself and google-ing for hours
thanks

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All Answers

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Answer
netflix & bd-c6900
by Samsung_HD_Tech Samsung staff / May 2, 2011 10:25 AM PDT
In reply to: netflix & bd-c6900

sigrun555,

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thanks
by sigrun555 / May 2, 2011 10:42 AM PDT
In reply to: netflix & bd-c6900

Thanks for the help

i tried the hold the stop button for 8 seconds.
is there another one i can try before calling them ?

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thanks
by Samsung_HD_Tech Samsung staff / May 3, 2011 2:37 AM PDT
In reply to: thanks

sigrun555,

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thanks
by sigrun555 / May 3, 2011 7:32 AM PDT
In reply to: thanks

ok thanks for your time
i will try that when i get back from work.
"it may require service and would need to be called in" do you mean service call from netflix or service from samsung cause it should still be under warranty i bought it at christmas.

thank you Samsung_HD_Tech

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SOLVED!!!!
by sigrun555 / May 3, 2011 12:49 PM PDT
In reply to: thanks

I figured out how to fix the problem. i just changed the password on the old account and then the bd-c6900 couldnt connect to the old netflix account .
i dont know why i didnt think of that after you said "If the player can't connect to any account, it will prompt you for a new code."

THANK YOU for your time Samsung_HD_Tech

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SOLVED!!!!
by Samsung_HD_Tech Samsung staff / May 4, 2011 5:10 AM PDT
In reply to: SOLVED!!!!

sigrun555,

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